Customer Service Representative

🔥 0 minutes ago

🌾 North Dakota, Minnesota, +2 more states – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🧀 Wisconsin – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Handle phone calls from and to Sanford Health members, providers, and colleagues • Assess case complexity, resolve inquiries, or facilitate escalation • Respond to customer questions through inbound and outbound telephone calls and written correspondence • Coordinate with Sanford Health departments on inquiries requiring in-depth research • Document interactions for accurate tracking and analysis • Promote appropriate use of self-service functionality • Provide end-user support, including navigation questions and basic system issue resolution • Identify opportunities to improve self-service functionality and knowledge-management content • Ensure compliance with corporate data administration rules, data security standards, and Sanford Health policies and procedures • Follow Customer Service policies, processes, and guidelines

🎯 Requirements

• High school diploma or equivalent preferred; bachelor's degree is preferred • Minimum of one year experience in providing customer service • General computer skills, including ability to use Microsoft products (MS Office, Outlook/Exchange) • General organizational and proficient problem-solving skills • Ability to deliver high-quality customer service consistently in a professional manner • Ability to follow strict policy guidelines and standard operating procedures • Ability to deal effectively with dissatisfied customers • Strong communication, interpersonal, and listening skills • Flexibility to accommodate staff scheduling changes • Ability to handle multiple customer requests in a timely manner • Attention to detail, particularly with entering data • Positive attitude, ability to learn quickly, and adapt easily to change