Account Specialist

🔥 4 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Oversee and manage client relationships • Act as a representative for the company and work with a broad spectrum of clients • Develop, maintain, and improve client relationships across a large territory • Engage with clients to discuss their current program status, any needs and how to meet them better • Introduce clients to new products or services as made available • Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction • Exercise independent judgment and discretion in developing and implementing client account strategies • Analyze client performance metrics and recommend solutions that drive business outcomes • Establish, monitor, and adjust client targets to meet contractual and company goals • Serve as the primary point of escalation and resolution for complex client issues • Engage, train, and consult with clients on effective use of the software to achieve desired results • Lead Quarterly Business Reviews and strategic planning sessions with clients • Identify opportunities for growth, expansion, and improved service delivery across accounts • Collaborate with senior management to influence service offerings and operational improvements • Take a leading role in client presentations, proposals, and contract renewals • Monitor market trends and customer insights to inform strategic recommendations • Promote new services and products in alignment with business objectives • Provide reports and insights on account performance and client health • Live the values of Sarnova • Additional job duties as assigned

🎯 Requirements

• Bachelor’s Degree in Business Management, Business science or a related field strongly preferred; High School Diploma or equivalent required • Minimum of 2-3 years’ experience managing and supporting customer accounts • Able to work in a fast-paced environment with changing client needs and demands • Successful and positive experience working in a remote environment preferred • Knowledge of customer service software, reporting and CRM systems • Strong organizational skills; ability to manage multiple client accounts and tasks • Strong computer skills; basic understanding of MS Outlook, Word and Excel (F&O) • Decisive thinking and leadership abilities • Excellent interpersonal and client-relations skills • Negotiation, conflict resolution, and presentation skills • Dynamic and creative problem-solving abilities • A strong client-focused mindset • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package, including 401(k) Plan