Account Specialist

🕒 August 5

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction • Develop and implement client account strategies using independent judgment • Analyze client performance metrics and recommend solutions • Establish, monitor, and adjust client targets • Serve as the primary escalation and resolution point for complex client issues • Engage, train, and consult clients on effective software use • Lead Quarterly Business Reviews and strategic planning sessions • Identify growth, expansion, and service-delivery improvement opportunities • Collaborate with senior management on service offerings and operational improvements • Lead client presentations, proposals, and contract renewals • Monitor market trends and customer insights • Promote new services and products • Provide account-performance and client-health reports and insights • Represent Sarnova’s values and perform additional assigned duties

🎯 Requirements

• High School Diploma or equivalent required • Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred • Minimum of 2–3 years’ experience managing and supporting customer accounts • Ability to work in a fast-paced environment with changing client needs • Successful experience working remotely preferred • Knowledge of customer service software, reporting, and CRM systems • Strong organizational skills and ability to manage multiple client accounts and tasks • Ability to independently manage job responsibilities, goals, and business practices in a remote environment • Strong computer skills and basic understanding of MS Outlook, Word, and Excel (F&O) • Decisive thinking and leadership abilities • Excellent interpersonal and client-relations skills • Negotiation, conflict-resolution, and presentation skills • Dynamic and creative problem-solving abilities • Strong client-focused mindset • Ability to sit, walk, stand, manipulate equipment, reach, talk, hear, and read/write/interpret text • Ability to occasionally lift and move objects weighing up to 10 pounds • Ability to secure confidential information • Ability to work at least 40 hours per week, with schedules that may include after-hours and weekends • May be required to travel for business purposes

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Equal Opportunity Employer • Inclusive workplace that promotes and values diversity