Senior Product Specialist, ePCR – Fire Software

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🪄 Product Specialist

👻 Ghost score 11%

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Support the ongoing development, enhancement, and delivery of Digitech’s ePCR and Fire software solutions • Maintain and update product requirements, feature documentation, and functional specifications • Attend product planning, development, and cross-functional meetings and document decisions, action items, and requirements changes • Create and maintain customer-facing product documentation, user guides, and knowledge base content • Draft, edit, and publish release notes for software enhancements and product updates • Develop, script, record, and maintain software training videos and learning materials • Manage customer training libraries and educational resources • Track product release milestones, deliverables, and dependencies across Product, Development, QA, and Support teams • Assist with release readiness planning and cross-functional coordination • Monitor documentation updates associated with new releases and product enhancements • Coordinate internal and external release communications • Partner with Product Owners to maintain accurate product requirements documentation • Support testing efforts by validating documented functionality and acceptance criteria • Ensure consistency and quality across customer-facing product communications • Identify process improvements for product documentation, release management, and training effectiveness • Assist with special projects supporting product management and customer enablement initiatives • Perform additional related duties as assigned

🎯 Requirements

• High School Diploma required • Bachelor’s Degree preferred • 3+ years of experience in product operations, product support, technical writing, software documentation, training development, or related field • Exceptional written communication and organizational skills • Experience creating technical documentation and customer-facing materials • Strong project coordination and follow-through skills • Ability to manage multiple priorities in a fast-paced software environment • Experience with documentation management platforms and collaboration tools • Experience with video creation, screen recording, and editing software such as Camtasia, Loom, or similar preferred • Experience supporting SaaS or software product organizations preferred • Experience using or administering ePCR or Fire software solutions preferred • Minimal travel required

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Equal Opportunity Employer • Inclusive workplace that promotes and values diversity