Outbound Enrollment Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

Healthcare • SaaS • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Conduct high-volume outbound outreach to eligible program participants and support patient enrollment in Scene’s high-touch health program • Communicate with patient prospects via phone calls, SMS/text, and email to introduce Scene services • Support inbound and outbound communications, primarily outbound calling and texting • Identify patient needs and match them with programs and services aligned with insurance benefits and health needs • Use empathetic listening and handle frustrations and escalated patient calls effectively • Guide patients through enrollment using motivational support and technical knowledge • Maintain accurate patient demographic information in Salesforce • Address patient objections, questions, and technical barriers during onboarding • Assist with app downloads, technical setup, troubleshooting, and Spotlight app usage • Connect patients with primary care providers, lab services, pharmacies, and health plan benefits • Maintain detailed records of patient interactions, enrollment status, and follow-ups • Establish performance goals with management and use time management and critical thinking to achieve them • Provide feedback on patient challenges and recommend process improvements • Build strong relationships with patients and the Care Team, including nurses, pharmacists, and managers • Perform other duties as assigned

🎯 Requirements

• Must be a legal resident of Puerto Rico and maintain Puerto Rico residency throughout employment • Must be legally authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not available • Must be fluent in both English and Spanish, with the ability to read, write, speak, and comprehend both languages proficiently • 3+ years of experience in health education, patient engagement, or a related healthcare role • Background in health coaching, public health, or community health work • Strong interpersonal skills with the ability to engage in warm, empathetic conversations • Excellent verbal and written communication skills • Experience conducting outreach via phone, SMS, and video communication • Ability to explain complex health concepts in a simple, motivating way • Proficiency with database systems and mobile applications • Weekend availability

🏖️ Benefits

• Work remotely • Competitive salary and benefits package • Supportive and collaborative work environment • Mission-driven team dedicated to improving patient health