Payments Optimization Product Manager

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Scentbird

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💄 Beauty

🛒 Retail

🛍️ eCommerce

Beauty • Retail • eCommerce

Scentbird is a subscription-based fragrance service that delivers designer perfumes and colognes directly to your doorstep each month. With over 700 designer scents to choose from, Scentbird allows customers to explore a wide variety of fragrances by selecting and trying different scents each month. Subscribers receive an 8 mL vial of their chosen fragrance, and they can manage their fragrance queue to suit their preferences, with the flexibility to skip a month or cancel at any time. Scentbird offers a personalized experience through a scent profile quiz, helping customers find the best matches for their fragrance preferences. The service is known for its convenience and variety, offering a luxurious and affordable way to try high-end perfumes and colognes.

📋 Description

• Serve as the subscription and payments platform lead and optimize the platform • Own platform migrations, retry and dunning strategy, decline and authorization rate performance, gateway routing and failover, chargeback systems, and revenue recovered from involuntary churn • Identify problems in payment data, hypothesize changes, and write engineering requirements • Own retry and dunning strategy end to end, including retry cadence, recovery lifecycle, hard versus soft decline handling, and the full failed-payment cycle across Scentbird businesses • Own decline and authorization rate performance at processor, gateway, region, and BIN levels • Convert analysis into routing, retry, or fraud rule changes • Create execution processes that maximize safety while enabling rapid change, logging, analysis, and management • Run the payments operating cadence, including failed-payment queues, decline and authorization rate monitoring, and gateway health • Act as first responder when payment performance degrades • Own recovery metrics and baselines, including dunning recovery rate, authorization rate, chargeback rate, and payment cost as a percentage of processed volume • Own authorization-rate levers such as account updater, network-token coverage, retry timing, and failover coverage for customer-initiated transactions • Partner with Financial Systems, CX, CRM, and Retention to align dunning messaging, billing waves, fulfillment, and CX capacity • Regularly report payment performance to Product, Finance, and leadership • Define what the evolving payments and billing platform must do

🎯 Requirements

• 7+ years in payments, billing, or subscription operations at a recurring revenue business, with direct ownership of dunning, retry, or authorization rate outcomes • Real domain fluency: decline codes and issuer behavior, BIN-level analysis, MIT versus CIT and stored credential mandates, exemption handling, network tokens and account updater, interchange, and the chargeback lifecycle • Hands-on configuration experience in a subscription billing platform and in a gateway or PSP • Comfort with BI tools and generating reporting to uncover problems and opportunities • Ability to write requirements engineers can build from, including success metrics and acceptance criteria, and defend prioritization • Measurement rigor, including proving retry or routing changes worked and distinguishing real lift from seasonality, mix shift, or a good month • Multi-brand, multi-currency, and multi-country exposure • Proficient at using AI agents and LLMs for synthesis, pattern discovery, red teaming, and automation of rote tasks, while keeping cardholder data inside the compliance boundary • Margin awareness and ability to size trade-offs across recovered payments, fraud rules, and false declines • Comfort operating with ambiguity and influencing without authority across Engineering, Financial Systems, CX, and CRM • Experience operating inside a PCI-DSS Level 1 environment is a plus • Exposure to reconciliation, settlement, or ERP-side finance work is a plus • Experience with subscription businesses involving physical goods, logistics, or inventory constraints is a plus • Overseas, non-U.S. applicants only; domestic U.S. applications will not be considered

🏖️ Benefits

• Competitive base compensation • Bonus program • Paid Time Off • Work From Home • A fun, creative and energetic work environment