Centralized Referrals Coordinator

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🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Schweiger Dermatology Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💄 Beauty

🧘 Wellness

💰 $100M Private equity on 2018-06

Healthcare • Beauty • Wellness

Schweiger Dermatology Group is a national dermatology practice founded to provide fast, accessible, and high-quality skin care. It operates hundreds of clinics across many U. S. states offering board-certified medical, surgical, and cosmetic dermatology services as well as allergy testing and treatment, telehealth visits, skincare product retail, and clinical trials. The group emphasizes quick appointments, accepts most insurance plans, and provides both in-person and virtual care focused on skin disease treatment, skin cancer screening and removal, and aesthetic procedures.

📋 Description

• Watch and work the central referral queue (fax, e-referral and portal) every day, aiming to reach new referrals within one business day • Review referrals for demographics, insurance, diagnosis or reason for referral, urgency and required clinical documents • Check insurance eligibility and flag authorization or plan problems before booking • Contact patients by phone and text to schedule, following up until referrals are booked or closed • Match patients to the right provider, specialty, location and appointment type • Fast-track urgent referrals under established protocols • Confirm scheduling or report unreachable patients to referring provider offices • Maintain accurate, real-time referral status in ModMed and related tracking tools • Track and report referral volume, contact time, booking time, conversion rate and lost-referral reasons • Work with office managers, the Patient Support Center and clinical staff to resolve scheduling conflicts and capacity gaps • Identify recurring referral and capacity problems and raise them • Perform other duties as assigned • Attend occasional in-person team meetings or events as required

🎯 Requirements

• High school diploma or equivalent required • Associate's degree preferred • 2+ years in medical scheduling, patient access, referral coordination or a similar healthcare role • Working knowledge of insurance verification, prior authorizations and medical terminology • Experience with an EHR or practice management system; ModMed experience is a plus • Strong phone presence and a patient-first approach • Highly organized and able to manage a large queue without dropping follow-ups • Comfortable working against defined metrics and turnaround times • Bilingual (English/Spanish) preferred • Working knowledge of HIPAA & OSHA compliance

🏖️ Benefits

• Positive work environment with the tools you need to do your job and grow • Medical (Virtual Care included) • HSA/FSA • Dental • Vision • 401K after 30 days of employment • Company Sponsored Short Term Disability (Only applicable for non-California employee) • Pre-tax savings available for public transit commuters • Birthday as an additional personal holiday • Employee discounts on Schweiger skin care products & cosmetic services

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