Executive Director of Client Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $190k - $225k / year

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 0%

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SCIRIS

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🏥 Healthcare

💼 Consulting

Marketing • Healthcare • Consulting

SCIRIS is a communications and consultancy firm that specializes in delivering exceptional services in healthcare communications, creative and brand strategy, medical compliance, and insights. With over 200 employees across the UK and North America, SCIRIS connects best-in-class capabilities to succeed in various therapeutic categories and all phases of brand development. The company promotes independent thinking while fostering collaboration among its agencies, striving to provide intelligent solutions inspired by science.

📋 Description

• Lead and develop the Client Services team, providing mentorship, coaching and performance management to Account Directors, Account Managers and other client-facing team members • Own delivery and performance of a portfolio of pharmaceutical and biotechnology accounts • Ensure high-quality service, long-term client retention and sustainable growth • Manage portfolio revenue performance, forecasting and profitability • Identify opportunities for organic growth and expanded client engagement • Build and maintain relationships with senior client stakeholders as a strategic advisor and trusted partner • Shape client engagement and communications strategies • Align scientific objectives with commercial and business goals • Partner with scientific, creative and operational teams to deliver programmes effectively and efficiently • Oversee planning and delivery of publications programmes, including manuscripts, abstracts and posters • Provide strategic oversight of advisory board programmes from design and planning through execution and post-meeting deliverables • Support scientific exchange initiatives, including congress activities, MSL support programmes, KOL engagement and medical education activities • Ensure projects comply with industry regulations and client requirements • Identify and mitigate potential compliance risks • Contribute to agency-wide leadership initiatives, process improvement and business planning activities

🎯 Requirements

• 12-15+ years' experience in client services within a medical communications agency or closely related healthcare, pharmaceutical or biotechnology environment • Proven experience managing senior stakeholders and high-value pharmaceutical or biotechnology accounts • Demonstrated leadership experience, including team management, coaching and succession planning • Strong commercial acumen, including experience managing revenue targets, profitability and account growth • Deep knowledge of scientific communications, including publication planning, advisory boards and scientific exchange programmes • Strategic mindset with the ability to develop communications and account strategies rather than solely executing programmes • Strong understanding of pharmaceutical compliance requirements and regulatory frameworks • Excellent interpersonal, leadership, presentation and consultative skills • Ability to thrive in a fast-paced agency environment and manage multiple priorities simultaneously • Strong understanding of ABPI and EFPIA codes for UK and European programmes and FDA promotional regulations for US-facing work

🏖️ Benefits

• Fully remote working arrangement • 20 days' paid annual leave (pro-rated for new starters), with additional entitlement considered for more senior hires • Company-paid life insurance • Company-paid short-term and long-term disability coverage • Medical insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions • Health Savings Account (HSA), with company contributions towards eligible deductibles • Dental and vision insurance, with employees contributing 15% of monthly premiums through pre-tax payroll deductions • 401(k) retirement plan, including Safe Harbor employer matching following the applicable eligibility period • Discretionary annual bonus • Earn up to $2,500.00 through the SCIRIS Group Employee Referral Scheme when you refer a candidate who is successfully hired into a permanent role • An extra day of PTO for each year of service after your 3rd anniversary (up to 5 additional days), plus monetary awards at the 5, 10, and 15 year milestones • Opportunities for professional growth and development • Collaborative team environment