Pharmacy Support Analyst III

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScriptPro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

ScriptPro is a company that provides a comprehensive range of operational, financial, and clinical solutions specifically designed for pharmacies. With advanced technology in pharmacy management and workflow systems, ScriptPro offers robotic prescription dispensing, adherence packaging, and patient engagement tools. Their innovative solutions support pharmacy operations by enhancing efficiency, reducing errors, and improving patient care outcomes, all while managing costs and optimizing financial performance.

📋 Description

• Troubleshoot, analyze, and maintain ScriptPro systems, applications, hardware, and computer peripherals • Use remote support software to assist customers with reported issues • Consult with customers on best practices for system configuration, pharmacy workflow, and potential enhancements • Interact with customers regarding products and services • Conduct technical analysis and review system performance • Research information using knowledge base articles, technical procedures, SharePoint, mentors, and documented service requests • Troubleshoot proprietary software, third-party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows OS, SQL databases, and pharmacy operations workflow • Respond to customer inquiries through general and subject matter expert queues • Deliver support through phone, Oracle Service Cloud chat, and email simultaneously • Manage ticket queues based on priority and customer impact • Recommend workflow changes based on pharmacy needs and best practices • Communicate troubleshooting steps, workflow steps, ideas, and processes to end users • Build customer relationships through superior customer service • Document job functions in Siebel with high data quality • Manage queues effectively • Act as a subject matter expert in most ScriptPro products and components • Serve as the primary escalation point for team issues and coordinate resolution with other ScriptPro teams • Mentor analysts through feedback and guidance on escalated cases • Address patient safety or regulatory issues • Work on higher-priority projects • Participate in an after-hours on-call rotation • Perform other duties as assigned • Report to the Manager, Pharmacy Support Operations • Work Monday through Friday, 7:30 am–4:00 pm CST

🎯 Requirements

• Associate’s degree in a computer or computer science related field or 4+ years related experience • 2+ years ScriptPro Customer Service experience • 4+ years experience with Windows OS (Windows 7/10 Server 2012/2016), networking, software, and hardware troubleshooting • Expert knowledge of desktop and peripheral hardware troubleshooting • Expert experience supporting proprietary software applications • Expert knowledge of connectivity and networking concepts • Advanced knowledge of SQL databases and query syntax • Experience with a remote support tool (BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.) • Experience with a help desk ticketing system (Oracle, Siebel, or other CRM systems) • Experience with SLA driven resolution times • Ability to type 50 WPM • Excellent written and verbal communication skills • Exemplary attendance and punctuality • Outstanding customer service skills • Positive attitude, drive, and tenacity • Ability to thrive in a constantly evolving and growing industry • Ability to multitask with varying priorities while maintaining attention to detail • Problem solving and analytical skills • Knowledge of healthcare or pharmaceutical industry, with emphasis in outpatient pharmacy practice • Experience working with inventory suppliers to place orders • IT Certification (A+, MCITP Windows OS, Network +, etc.) • Pharmacy operations knowledge • High-speed reliable internet access with a hard-wired connection • Distraction free home office workspace • Willingness to participate in video virtual meetings with camera on • Valid driver’s license • Willingness to travel by air for work-related duties if located outside the area • Must be able to obtain Department of Defense security clearance after date of hire • Legal authorization to work in the United States; ScriptPro does not offer visa sponsorship • Ability to complete annual cybersecurity and privacy awareness training • Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach

🏖️ Benefits

• Medical, Dental, Vision • Short-Term Disability • Company Paid Life Insurance & Long-Term Disability • 24/7 on campus Gym • Vitality Wellness Program that helps lower your premium costs • Paid Time Off (PTO) • Parental Leave • nine (9) paid holidays • paid volunteer hours • Employee Assistance Program • company-sponsored events and team-building activities • 401(k) Retirement Plan with company match • financial investment services • employee discounts on products and services • Remote work from home position • Professional development through mentoring and guidance