Senior Director, Patient Services – Distribution

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🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $240k - $300k / year

⏰ Full Time

🟠 Senior

👔 Director

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501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Lead the development and execution of Satsuma Pharmaceuticals' patient services strategy • Anticipate factors influencing patient services, distribution strategy, and market position • Design, implement, and optimize patient support programs, including benefit verification, prior authorization, appeals, financial assistance, co-pay, bridge, education, and adherence initiatives • Develop and manage Hub Services and Specialty Pharmacy strategy • Develop and execute product-distribution strategy, including channel design, network configuration, dispensing pathways, inventory flow, and service-level requirements • Manage relationships with third-party logistics providers, specialty pharmacies, specialty distributors, wholesalers, and other channel partners • Lead development and negotiation of distribution, specialty-pharmacy, wholesaler, and trade agreements • Develop channel policies and procedures for ordering, inventory, shipment, returns, chargebacks, reporting, and customer service • Partner with Supply Chain and commercial leadership on inventory, demand, and replenishment plans • Monitor distribution-network performance, inventory, fulfillment, delivery, dispensing, service levels, returns, data quality, and compliance • Align patient services with reimbursement strategies, payer requirements, and access initiatives • Integrate patient support programs into launch planning and lifecycle management • Develop compliant policies, standard operating procedures, and training materials • Serve as subject-matter expert for patient services, specialty pharmacy, product distribution, fulfillment, and access operations • Establish and monitor KPIs using operational data and customer insights • Build relationships with specialty pharmacies, patient advocacy organizations, healthcare providers, and external stakeholders • Identify opportunities to improve efficiency, reduce therapy barriers, and enhance the patient journey • Advise executive management on patient access and distribution risks • Influence executive decision-making through persuasive, data-driven communication • Cascade company-wide patient services and distribution policies and practices • Execute additional responsibilities, initiatives, and special projects as business needs evolve

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Life Sciences, Pharmacy, Nursing, or a related field required • 10+ years of experience in patient services, market access, reimbursement, specialty pharmacy, or related commercial functions within the biotechnology or pharmaceutical industry • Demonstrated experience designing and implementing patient support programs and pharmaceutical distribution networks supporting specialty pharmaceutical products • Experience managing hub service and distribution providers, specialty pharmacy networks, reimbursement support programs, and patient assistance programs • Experience supporting commercial product launches and building patient services infrastructure in a biotechnology or pharmaceutical environment • Strong understanding of payer reimbursement, pharmacy benefit design, prior authorization processes, appeals, and affordability programs • Experience managing external vendors and cross-functional commercial initiatives • Deep understanding of hub operations, specialty pharmacy distribution models, reimbursement support, financial assistance programs, and patient onboarding • Working knowledge of HIPAA, FDA, CMS, OIG, and applicable healthcare compliance requirements • Strong operational and project management skills • Excellent analytical skills with experience leveraging operational metrics, vendor scorecards, and patient journey analytics • Demonstrated success leading cross-functional initiatives across Market Access, Commercial, Medical Affairs, Regulatory, Legal, and Commercial Operations • Outstanding communication, presentation, and relationship management skills • Proven experience negotiating and influencing at the executive level • Willingness to travel approximately 20% • An equivalent combination of education, training, and relevant experience may substitute for stated qualifications

🏖️ Benefits

• Health Insurance • Dental & Vision Insurance • Healthcare & Dependent Care FSA • Employee Assistance Program (EAP) • 401(k) Savings Plan • Long-term Incentive Plan • Life Insurance • Accident & Disability Insurance • Telemedicine • Generous Paid Time Off • Company Holidays

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