Director of User Experience

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $170k - $180k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Second Nature

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 $16.4M Series C on 2020-03

SaaS • Real Estate • B2B

Second Nature is a Resident Experience Platform that helps property managers personalize and automate resident onboarding and benefits. Its software combines Resident Onboarding, customizable Resident Benefits Packages, and an orchestration engine called Maestro to streamline leases, move-in tasks, credit-building, renters insurance, utilities, and other resident services. Delivered as a cloud platform for property management companies, Second Nature aims to improve resident retention, reduce delinquencies and maintenance costs, and increase operational efficiency.

📋 Description

• Lead content and user experience, reporting to the VP of Product • Manage a team of 4–6 across product domains and strategic initiatives • Operate as a strategic counterpart to product and engineering leadership in the Product Trio model • Partner with Customer Success, Implementation, and Data leaders • Establish a cohesive UX strategy and North Star for the Resident Experience Platform • Raise the UX bar through critique, coaching, workshops, and design share-outs • Hire, develop, level, and provide feedback and compensation input for team members • Own named strategic design projects end to end • Govern the design system, including tokens, patterns, accessibility standards, governance, and adoption reporting • Lead the research practice and evidence-based decision-making • Support content design alongside interaction and visual craft • Define the AI UX/content operating model, including tooling, risk tiering, and guardrails • Provide high-level framing, experience architecture, and design sprints for ambiguous, high-stakes product surfaces • Deliver measurable improvements in resident onboarding, move-in satisfaction, support deflection, and internal operations workflows

🎯 Requirements

• 8+ years in digital product UX • 3+ years managing designers directly • Current hands-on design experience with recent work examples • Demonstrated ability to grow and level up people • Design systems experience at the architecture level, including tokens, patterns, distributed contribution, and drift management • Ability to evaluate UX and content work quality and level • Ability to define, instrument, and act on success metrics • Executive communication skills, including UX strategy, tradeoffs, outcomes, and business metrics • Ability to build a research practice with residents and property managers, including usability testing and behavioral data • A clear position on AI and design • Hands-on experience with AI tooling for prototyping, content, research synthesis, or design-system compliance on shipped work • Experience across consumer and operator design • Must be available during scheduled working hours and maintain a quiet, professional, distraction-free workspace • Must have reliable high-speed internet • Must attend bi-annual in-person company meetings • Must provide proof of legal right to work in the United States after hiring

🏖️ Benefits

• Equity • Bonus, including 10% Director Bonus • Medical, Dental, Vision, & Life Insurance • 401K Plan • Open PTO and sick days • Remote work from anywhere in the US • Bi-annual in-person company meetings with business travel reimbursed according to company guidelines • Diverse, inclusive, supportive, and growth-focused culture • Professional growth opportunities • Award-winning, customer-loved platform