Customer Success Manager, Digital

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Securly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📚 Education

💰 $16M Series B on 2018-12

Consulting • Healthcare • Education

Securly is a company dedicated to improving student safety, wellness, and engagement through technology specifically designed for K-12 schools. It provides a platform that monitors online student activity, helps manage classrooms, filters web content, and offers insights to enhance school environments. Securly also offers tools like digital hall passes and Apple device management tailored for educational institutions. With a focus on student data privacy and security, Securly's solutions aim to provide educators and school leaders with the information they need to support their students effectively and keep them safe. It is a widely used EdTech tool in the U. S. and serves over 20,000 schools.

📋 Description

• Manage a large portfolio of school districts through scalable, digital-first engagement • Execute one-to-many lifecycle programs that drive adoption, retention, and expansion across Securly products • Partner with Customer Success Operations, Support, Implementation, and GTM teams to identify risks and improve digital programs • Meet or exceed GRR and logo retention targets • Execute onboarding, adoption, renewal-readiness, and seasonal-readiness lifecycle playbooks • Develop product knowledge and identify adoption drivers and blockers • Identify and qualify expansion signals from telemetry and customer behavior, routing them to Account Managers • Triage inbound customer needs using structured playbooks and escalation paths • Maintain health scores, lifecycle tracking, account data, reporting, and forecasting data quality in Vitally and Salesforce • Monitor telemetry, engagement signals, and health scores to identify risks and opportunities • Trigger and manage automated journeys and targeted outreach • Collaborate with Account Managers, CS Ops, Product, and GTM teams to refine digital journeys and program performance • Identify cohort patterns and improve playbooks, segmentation, automation, and customer-facing content • Reports to the Director of Customer Success

🎯 Requirements

• Typically 1+ years in a similar role within K–12 EdTech or SaaS environments • Experience executing digital or scaled customer success programs driving adoption, retention, or engagement outcomes • Experience managing a high-volume portfolio using one-to-many engagement strategies such as lifecycle campaigns, webinars, or targeted outreach • Experience supporting onboarding and adoption of technology products for educators or administrators • Experience executing digital playbooks across onboarding, activation, or renewal stages • Experience using customer data, telemetry, or health signals to identify risks or opportunities • Experience with CRM and customer success platforms such as Salesforce, Vitally, or Gainsight • Experience maintaining structured, high-quality data for execution and reporting • Experience partnering cross-functionally with Sales, Support, Product, and GTM teams • Experience running or contributing to structured programs, testing variations, measuring outcomes, and iterating based on results • Experience working within K–12 environments or supporting educators and administrators in adopting technology solutions

🏖️ Benefits

• Unlimited PTO • Paid holidays • Winter shutdown • Paid parental leave • Comprehensive health coverage • 401(k) match • Professional development support • Remote, high-trust culture • AI-powered lifecycle programs and scaled training/enablement content