Intake Claims Team Lead

🔥 16 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Oversee daily workflow operations and ensure equitable task distribution • Delegate and assign claims queues, manual reviews, shop calls, and other operational tasks • Monitor task completion, workloads, employee productivity, claim volume, and manual review volume • Adjust workload distribution to balance team capacity and business demands • Communicate workload concerns and operational impacts to management • Develop and implement workflow strategies to improve throughput and reduce backlogs • Ensure timely movement of claims from receipt to delivery • Ensure accuracy in claims setup, including contact details, vehicle details, and file notes • Respond to intake team chats efficiently • Serve as a point of contact for claim, customer, shop, and process-related escalations • Investigate issues and work toward timely resolution • Escalate complex or high-risk matters to management • Assist with training new employees • Provide coaching and support regarding processes, systems, and best practices • Answer questions and provide guidance when management is unavailable • Identify knowledge gaps and recommend training opportunities • Support operational goals, process improvements, and team development initiatives • Promote company policies, procedures, and quality standards • Foster a collaborative and positive work environment

🎯 Requirements

• Strong leadership, organizational, and time-management skills • Ability to prioritize tasks and manage multiple responsibilities simultaneously • Excellent problem-solving and decision-making abilities • Strong verbal and written communication skills • Experience handling escalations and providing customer or operational support • Ability to train, mentor, and support team members in a fast-paced environment • Proficiency with claims management systems, workflow tools, and Microsoft Office applications preferred • Leadership and team development • Workload planning and task delegation • Claims operations knowledge • Conflict resolution and escalation management • Process improvement and operational efficiency • Training and coaching expertise

🏖️ Benefits

• Work-life balance • Caring culture • Career growth opportunities • Great Place to Work® certified workplace • Equal Opportunity Employer • Drug-Free Workplace