Quality Assurance Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements. • Identify trends and areas of opportunity for increased service efficiency and quality. • Work in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system. • Compile audit results and submit to manager for review. • Provide audit results for quarterly stewardship reports. • Monitor ongoing action items logs and project plans with appropriate stakeholders. • Update vendor resources to mapping program

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Four (4) years of investigative experience or equivalent combination of education and experience required. • Oral and written communication skills • PC literate, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• Caring culture • Work-life balance • Opportunity for career growth