Senior Customer Success Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $145k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏭 Manufacturing

Artificial Intelligence • Manufacturing

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data. The company specializes in data analytics software for various industrial markets, including oil refineries, pharmaceuticals, and energy production. Seeq's tools are designed to handle extensive manipulation of time-series data, events, and signals to provide insights and analytics, making it easier for manufacturing organizations to optimize processes and enhance predictive maintenance. Founded in 2013 and based in Seattle, Seeq leverages a team of experienced professionals from notable companies such as OSIsoft, Honeywell, and Microsoft.

📋 Description

• Develop a deep understanding of customers’ business objectives and execute initiatives that drive customer outcomes • Protect and grow a multi-million-dollar book of business through renewal, churn mitigation, and expansion • Act as the customer focal point and keep customers informed about product updates, use cases, training, and value realization • Serve as a trusted advisor on industry insights, digital transformation, and ROI maximization • Partner with Sales, Product, Training, and Support teams to meet and anticipate customer needs • Develop and implement customer success plans aligned with strategic initiatives • Deliver quarterly Customer Success Reviews • Drive adoption through onboarding, training promotion, user forums, and regular touchpoints • Own customer renewals and minimize churn • Collaborate on account plans for expansion, cross-sell, and upsell • Resolve customer concerns and roadblocks by coordinating with Support and Development • Identify capability gaps and advocate for feature enhancements • Leverage customer relationships to expand to other sites, business units, or partner companies

🎯 Requirements

• 5+ years working in a customer facing role for a B2B SaaS company, or similar technology company, with exposure to multinational organizations OR 5+ years working with or in industrial/manufacturing organizations • Knowledge of time-series and data analytics in manufacturing and an understanding of IT/OT needs and priorities • Experience interacting with and presenting to Senior Director+ levels at global Fortune 500 companies • Data-driven approach with understanding of customer health indicators and account-strategy pivots • Ability to translate corporate objectives into strategic account priorities and gain stakeholder alignment • Experience owning the renewal process • Experience collaborating with Sales and Services organizations to build and execute account plans leading to customer advocacy and expansion • Must be authorized to work in the country in which you reside • Seeq does not sponsor US F1 or H-1B work visas

🏖️ Benefits

• 12-week paid Seeq family leave • Unlimited PTO • Internet and mobile phone reimbursements • Medical benefits • Group term life insurance • Short-term and long-term disability insurance pre-tax benefits • Voluntary vision and dental (ortho) • Vacation bonus program • Employee Assistance Program • Generous home office allowance • Competitive salary