Director of Operations

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $160k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Self Bill Pro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

☁️ SaaS

🔥 Funding within the last year

💰 $2.6M Seed Round - Self Bill Pro on 2025-10

Insurance • Consulting • SaaS

Self Bill Pro is a SaaS platform that automates monthly employee benefits billing by integrating directly with HRIS systems to produce carrier-approved invoices that precisely match enrollment data. It reduces administrative work and billing errors by validating enrollments against plan designs, handling prorations, retroactive adjustments, and changes from QLE or EOI, and delivering secure, fully managed billing services with dedicated account support.

📋 Description

• Oversee daily operations across Implementation, Client Services, and Data Operations • Provide leadership, coaching, and direction to the managers leading each function • Drive process standardization and optimization to improve efficiency, accuracy, and scalability • Establish, track, and analyze KPIs across the three functions • Ensure operational compliance with HIPAA and carrier and vendor data-handling requirements • Provide strategic direction for EDI standards, including HIPAA 834, API integrations, and benefits administration platforms • Guide process design, automation, tooling, data quality, premium audits, billing data analysis, and Excel-based reconciliation • Support escalation management for complex integration and client issues • Partner with executive leadership to operationalize company goals and strategic initiatives • Lead resource planning and capacity management • Collaborate with Sales, Product, and Engineering on priorities, timelines, and expectations • Ensure new Product features and enhancements are integrated into workflows • Maintain service delivery, quality, and client satisfaction standards • Drive continuous improvement and foster accountability and performance

🎯 Requirements

• 15+ years of experience in operations, business management, or a related field, including meaningful experience in benefits administration, EDI/API implementation, or billing and data operations • 8+ years of experience leading teams and/or managing managers, ideally across multiple functional areas • Strong ability to analyze processes, identify inefficiencies, and implement scalable solutions • Experience working cross-functionally in a fast-paced, high-growth environment • Excellent communication and stakeholder management skills • Proven ability to manage multiple priorities and drive execution across teams • Strong problem-solving and decision-making capabilities • Proficiency in operational tools and systems, such as Notion or similar project management platforms, reporting and business intelligence tools • Legally authorized to work in the United States • No employment visa sponsorship requirement