Technical Account Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

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Semarchy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 GROWTH EQUITY VC on 2020-08

Enterprise • SaaS • B2B

Semarchy is an enterprise software company that provides master data management (MDM), data integration and data governance solutions through its Semarchy xDM platform. It helps organizations unify, cleanse, govern and distribute critical reference and master data (such as customer, product, location data) across systems, typically as a B2B solution deployed on-premises or in the cloud/SaaS and delivered to enterprise customers and partners.

📋 Description

• Own post-sale technical relationships with Semarchy's most strategic customers • Co-own customer success plans with Sales counterparts, including business outcomes, technical milestones, deployment, and expansion • Track value realization and surface risks early • Run Strategic Business Reviews alongside Sales, providing technical narrative and roadmap alignment • Advise customers on Semarchy products, including architecture, data model design, matching strategy, integration patterns, and UI/UX • Review critical functionality, optimize use cases, and identify opportunities to deepen utilization • Advise on best practices, operating models, and industry alignment • Drive product adoption and utilization • Identify and shape expansion opportunities and partner with Sales on expansion pipeline • Support customers transitioning from Semarchy xDM to SDP • Own technical relationships with customer architects, data leads, and platform owners • Act as an escalation point into Semarchy, coordinating with Support, Product, and Engineering • Deliver advanced enablement to customer and partner teams • Enforce Semarchy best practices across implementations • Provide input into health scoring and renewal readiness, flagging risk and partnering with CX Operations on at-risk accounts • Report to the regional Director of Technical Account Management

🎯 Requirements

• 7+ years in a senior post-sales technical role — TAM, Solutions Architect, Customer Success Engineer, or equivalent • Strong technical expertise in master data management, data integration, or modern data platforms • Strong architectural fluency: data modeling, matching and survivorship, integration patterns, security, and cloud deployment topologies • Demonstrated ability to translate technical capability into business outcomes • Experience managing a portfolio of 5-10 strategic enterprise customers simultaneously • Track record of identifying and shaping expansion within an existing customer base • Strong written and verbal communication • Experience with Semarchy xDM, SDP, or xDI is strongly preferred • Experience supporting customers through a platform transition is nice to have • Snowflake or other cloud data platform certifications are nice to have • Background in a regulated or data-intensive industry is nice to have • Multilingual capability for EMEA-based roles (French, German, Spanish, or Italian) is nice to have • Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical discipline is nice to have

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