Technical Account Manager

Job not on LinkedIn

🔥 10 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $110k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Starfish Storage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🔬 Science

SaaS • Enterprise • Science

Starfish Storage is a software company that provides an unstructured data management platform and global file catalog for files and objects at any scale. Its product suite includes an Unstructured Data Catalog, the Starfish Automation Engine, Starfish Storage Zones, metadata classification, reporting & analytics, an integrated scale-out data mover, and capabilities for tiered storage, archive and recovery, data migration, data protection, workflow automation, and data governance. The platform supports enterprise NAS, HPC file systems and S3-compatible object stores and is built to handle billions of files and hundreds of petabytes. Typical use cases include storage management, archiving & tiering, chargeback/cost accounting, ROT cleanup, discovery/analytics, AI/ML training and inference data management, and scientific instrument workflows. The company has been recognized in life sciences (Bio-IT World award for work with Arizona State University) and targets large enterprises, research institutions, and high-performance computing environments.

📋 Description

• Develop strong, long-lasting client relationships and act as a trusted advisor • Understand clients' unique needs and goals • Guide clients through the production onboarding process • Provide customer support and training to ensure maximum product or service value • Monitor client satisfaction and proactively address potential issues or concerns • Serve as the internal advocate for clients by sharing feedback and needs with internal teams • Influence future product offerings through client feedback • Identify upselling and cross-selling opportunities • Collaborate with sales to expand client relationships and ensure continued growth and value realization • Work closely with customers, sales, and support to understand business needs and challenges • Develop and implement solutions that help clients achieve their goals

🎯 Requirements

• Bachelor's degree with a preference for a STEM degree or equivalent employment • 5+ years of experience in a technical account management or customer success manager role • Current, solid sysadmin skills in Linux and preferably Windows • Exceptional interpersonal and communication skills, both written and verbal • Strong project management skills • Strong understanding of enterprise storage solutions • Strong technical skills working with IT system administrators or developers • Proven ability to build and maintain strong customer relationships • Ability to work independently and as part of a team • Ability to manage multiple projects simultaneously • Submit a resume and cover letter • Include examples of past projects, certifications, or relevant experience working with HPC or large-scale storage environments • Legally authorized to work in the United States on a full-time basis for any employer without restriction

🏖️ Benefits

• Competitive compensation and benefits • Multiple health insurance options • Medical FSA and Dependent Care FSA • Dental insurance • Vision insurance • 401(k) savings plan with employer matching • Employer-sponsored long-term disability • Paid holidays and PTO that increases with longevity at the company • Discounted health club membership • Flexible work arrangements, including remote opportunities • Collaborative and innovative work environment • Opportunities for growth • Options (potential)

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