Director of Renewals

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Sembi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

☁️ SaaS

🔐 Security

🤝 B2B

SaaS • Security • B2B

Sembi is a B2B SaaS provider delivering a unified portfolio of software quality and security tools. It offers test management, automation, reporting, and AI-driven test optimization (TestRail, Xray, Testmo, Ranorex, Xporter, DesignWise) alongside application security and code-analysis solutions (PreEmptive, Kiuwan). Sembi focuses on ease of use, scalability, and enterprise-grade support to help development and QA teams improve quality, strengthen security, and accelerate product delivery.

📋 Description

• Lead Sembi’s global renewals strategy across TestRail, Xray, Testmo, Ranorex, PreEmptive, and Kiuwan • Own retention performance, renewal bookings, churn, contraction, and overall renewal outcomes • Build consistent renewal methodologies, processes, playbooks, and operating rhythms across brands and customer segments • Own the renewals pipeline and CRM discipline, including opportunity management, renewal stages, close dates, risk identification, and data quality • Drive forecasting and executive visibility through renewal forecasts, dashboards, and reporting • Identify and mitigate renewal risk by partnering with Customer Success and other teams on proactive strategies for at-risk customers • Analyze churn, contraction, renewal performance, and customer trends to improve retention • Lead, coach, and develop a high-performing global renewals team • Partner with Customer Success, Support, Sales, Finance, Operations, Product, and Marketing to create a connected customer lifecycle • Improve systems, automation, CRM data, integrations, workflows, reporting, and operational efficiency • Evolve renewals into a strategic revenue discipline focused on predictability, productivity, customer retention, and scalable growth • Report to the VP of Customer Experience

🎯 Requirements

• Significant experience leading SaaS renewals, customer success, account management, or another recurring revenue function • Proven success improving retention and reducing churn at scale • Experience managing a substantial recurring revenue portfolio and renewal forecast • Strong understanding of SaaS metrics including GRR, NRR, churn, contraction, ARR, and forecast accuracy • Experience building or transforming renewal processes and operating models • Strong analytical, strategic, and operational skills • Exceptional cross functional leadership and communication abilities • Track record of building and developing high performing teams • Comfort working across multiple products, customer segments, and geographies • Builder's mindset and ability to work effectively with ambiguity

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