Head of Fraud Intelligence

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $180k - $240k / year

⏰ Full Time

🔴 Lead

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SentiLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔐 Security

💳 Fintech

💸 Finance

💰 $70M Series B on 2021-08

Security • Fintech • Finance

SentiLink is a company that partners with leading financial institutions to tackle identity theft and fraud at the point of application. Their solutions incorporate expert analysis and machine learning models to identify and manage fraud effectively. SentiLink targets various types of fraud including synthetic, identity theft, and first-party fraud, and provides flexible integration options such as APIs to suit diverse customer needs. With a focus on data security and a customer-centric approach, SentiLink delivers real-time insights and solutions to financial institutions and fintech companies, enhancing their ability to approve legitimate customers while minimizing fraud.

📋 Description

• Establish clear performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact. • Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures to continuously improve labeling accuracy and consistency. • Reimagine FIT's operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes. • Build a best-in-class entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts. • Create a repeatable progression framework that enables FIT team members to develop technical, analytical, and fraud expertise while preparing them for advancement and internal mobility opportunities. • Develop credible measurement frameworks that connect FIT activities to measurable fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact. • Launch and scale initiatives that transform frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams. • Serve as a trusted fraud subject matter expert and strategic partner across the company, building strong relationships with stakeholders and ensuring FIT's insights influence key business decisions. • Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs that elevate fraud awareness and expertise throughout the organization. • Leverage AI, automation, and process optimization opportunities to increase team productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.

🎯 Requirements

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience • 4+ years of management experience overseeing a team of Fraud Analysts • Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes. • Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies. • Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks. • Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways. • Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making. • Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams. • Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality. • Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences. • Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals. • Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards. • Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment. • Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.

🏖️ Benefits

• Employer paid group health insurance for you and your dependents • 401(k) plan with employer match (or equivalent for non US-based roles) • Flexible paid time off • Regular company-wide in-person events • Home office stipend, and more!