Staff Partner-Led Services Program Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $132k - $160k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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This company has sponsored H1B visas in the past.

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Support the definition and execution of the operational strategy for partner-led services delivery • Help govern and manage partner performance, including the design and administration of SLAs and KPIs that hold partners to SentinelOne's quality standards • Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations • Partner with Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle • Act as a subject matter expert on partner-led services operations, sharing knowledge and best practices with colleagues as the program scales • Report to the Manager of Professional Services Project Management • Define and execute operational strategy, governance framework, and performance management across third-party delivery partner relationships

🎯 Requirements

• 5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models • Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale • Strong track record operating in metrics-driven environments, with a focus on outcomes such as customer satisfaction and partner quality scores • Experience with service delivery operations, including KPI and quality control design • Proven ability to collaborate and drive alignment across cross-functional stakeholders, including sales, product, legal, operations, and customer experience • Experience supporting AI adoption within services delivery, identifying opportunities to meaningfully impact the quality of services provided • Ability to thrive in a dynamic, fast-paced environment • Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement

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