Program Director

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $106.8k - $166k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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WCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round - WCG on 2019-11

Healthcare • Pharmaceuticals • SaaS

WCG is a global clinical research services and technology company that supports sponsors, CROs, research sites, and institutions across the lifecycle of clinical trials. Founded as a leader in independent ethical review, WCG provides IRB and IBC review, data monitoring committees, site enablement and study start-up services, participant recruitment and retention, and data & insights (including benchmarking, statistical consulting, and AI-powered trial foresight). The company also offers a suite of technology platforms (e. g. , ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) and large protocol and performance datasets to help design, plan, and run trials more efficiently and compliantly. WCG positions itself as a partner to biopharma and medical research organizations to accelerate trial activation, improve enrollment, and ensure regulatory and ethical compliance.

📋 Description

• Manage assigned WCG client relationships and coordinate and govern those partnerships • Provide program oversight and develop KPIs to ensure WCG solutions meet customer needs • Build a foundation and unify integration of service delivery for a seamless customer service experience • Prepare annual operational plans, reports, and executive briefs for customer programs • Plan, schedule, and manage periodic client governance meetings • Manage client Service Level Agreements, Governance Agreements, and required reporting • Set program objectives and goals and track progress, setbacks, and overall performance • Manage relationships and communicate program status to client and WCG executive stakeholders • Coordinate and oversee cross-functional staffed programs • Maintain accurate and complete program documentation, reports, and plans • Provide strategic vision and leadership while directing client programs • Assess and manage program risks and collaborate with operations on action plans • Track, record, compile, and analyze program results and performance data • Provide strategic support to sites and sponsors as a liaison to ensure cross-functional performance and customer ROI • Support sales and operations through sales and onboarding lifecycles, including sales calls, deck preparation, and client-question responses • Serve as a subject matter expert for the sales team • Perform other duties assigned by the supervisor

🎯 Requirements

• Bachelor’s degree preferred • Project Management Professional (PMP) Certification a plus • 10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact, in leading and managing teams, meeting with customers to gather, analyze and assess requirements, and coordinating and managing multiple programs & efforts simultaneously • 5+ years of experience working on pharmaceutical industry projects requiring 21 Code of Federal Regulations (CFR) Part 11 Compliance • 3+ years of experience in Account Management/Client Relationship Management • Background in Clinical Research and technology preferred • Excellent interpersonal and organizational skills and ability to communicate effectively with cross-functional teams and at all levels of the organization • Ability to lead through influencing and negotiating • Ability to organize diverse activities in a changing fast-paced environment • Solid conflict resolution, problem solving, and decision-making skills • Strong aptitude for conceptual and critical thinking, project management, and business awareness • Proven ability to work independently and as a team member • Proficient in developing plans and budgets, tracking, planning capacity, and reporting • Proficient knowledge of Microsoft Office, specifically Word, Excel, Access and PowerPoint, as well as Adobe, Visio and Microsoft Project • Ability to produce detailed reports and presentations using these tools • Attendance and punctuality are essential • Willingness/ability to travel 10% to 20%

🏖️ Benefits

• Medical, dental, vision, life and disability insurance • 401(k) with company match • Flexible spending accounts • Employee assistance programs • Work/life balance tools • Referral bonuses • Tuition reimbursement • On-the-job training • Certification assistance • Continuing education support • Paid holidays, vacation, and sick time • Career development opportunities across One WCG

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