Global IT Manager, Data Center IT

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $130k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Serverfarm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏢 Enterprise

📡 Telecommunications

☁️ SaaS

💰 Debt Financing on 2021-10

Enterprise • Telecommunications • SaaS

Serverfarm is a global leader in Data Center Management as a Service (DMaaS), providing colocation, data center design, and IT infrastructure management solutions. For over 25 years, Serverfarm has maximized operational efficiencies and managed critical IT environments for top enterprises worldwide. With a modern and award-winning portfolio of data centers, they offer flexible and sustainable solutions that enhance performance and reduce carbon emissions. Serverfarm's expert team and sophisticated InCommand DMaaS platform provide robust management of data centers, helping enterprises focus on innovation while optimizing their IT infrastructure.

📋 Description

• Lead, mentor, and develop a growing distributed team of five to six systems and network professionals across multiple countries and time zones • Own performance management, career development planning, hiring, and onboarding for the team • Establish and enforce operating standards for documentation quality, ticket hygiene, change management, and on-call responsiveness • Build team cohesion across a workforce that is remote by default through deliberate communication rhythms, clear ownership, and shared standards • Own the availability, performance, and lifecycle of data center IT infrastructure across the global portfolio, including server, storage, virtualization, network, and monitoring • Ensure consistent execution of backup and restore validation, patching, monitoring coverage, and access management across all sites • Own major incident response, coordinate responses, drive root cause analysis, and ensure remediation actions are completed • Manage vendor and integrator relationships supporting site IT • Reduce alert noise and eliminate recurring incidents • Lead IT scope for new facility deployments and expansions, including planning, procurement, structured cabling coordination, and IDF/MMR standup • Coordinate IT delivery against construction and commissioning schedules and escalate schedule risks • Manage the technical standards library, including SOPs, build standards, naming and addressing conventions, and site documentation • Partner with Corporate IT, Security & Compliance, Controls, and Operations • Manage hardware refresh cycles, capacity planning, and IT capital and operating budget input

🎯 Requirements

• Seven or more years in systems administration, network administration, or infrastructure engineering, including at least two years leading or managing technical staff • Demonstrated experience managing a distributed or remote team across multiple time zones • Working proficiency across Windows Server, Linux, virtualization, enterprise storage, and IP networking • Experience owning incident management and root cause analysis for business-critical infrastructure • Track record of establishing and sustaining operational standards and documentation in an environment that previously lacked them • Strong written and verbal communication, including the ability to brief non-technical stakeholders and executives clearly • Willingness to travel to sites across North America and Europe as project schedules require

🏖️ Benefits

• Paid time off • Paid holidays • 401(k) • Full medical coverage • Full dental coverage • Full vision coverage • Compensation rewards for achieving values and objectives aligned with company goals and strategic initiatives