Operations Lead

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Serverfarm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏢 Enterprise

📡 Telecommunications

☁️ SaaS

💰 Debt Financing on 2021-10

Enterprise • Telecommunications • SaaS

Serverfarm is a global leader in Data Center Management as a Service (DMaaS), providing colocation, data center design, and IT infrastructure management solutions. For over 25 years, Serverfarm has maximized operational efficiencies and managed critical IT environments for top enterprises worldwide. With a modern and award-winning portfolio of data centers, they offer flexible and sustainable solutions that enhance performance and reduce carbon emissions. Serverfarm's expert team and sophisticated InCommand DMaaS platform provide robust management of data centers, helping enterprises focus on innovation while optimizing their IT infrastructure.

📋 Description

• Manage the InCommand Operations team day to day: set priorities, coach and develop engineers, conduct performance reviews, and recruit as the team grows • Own the team's operating standards, document and maintain procedures, and ensure consistent training • Lead onboarding of new customers and sites from kickoff through go-live, including planning, scheduling, customer working sessions, risk tracking, progress reporting, and issue resolution • Build each site's InCommand record from construction documents and floor walks, covering spaces, racks, power paths, cooling, devices and cross-connects • Prepare and load bulk-upload worksheets and work with Integrations to define and validate required telemetry points • Use AI assistants and automation to convert drawings, asset lists and field notes into structured, validated data • Build repeatable extraction and validation workflows and audit existing site data for discrepancies • Support sites and customers with platform use including power capacity monitoring, space and rack layouts, device lifecycle, ports and cross-connects, billing data, CMMS asset tracking, preventive maintenance, checklists, critical spares, and monthly reporting • Train customers and site teams so the service desk is their first point of contact • Represent users to development teams by reproducing defects, documenting issues, writing enhancement requests, testing releases, and maintaining help documentation • Partner closely with Integrations and development teams

🎯 Requirements

• 5+ years in or around data centers (operations, critical facilities, IT infrastructure or DCIM), including 2+ years formally managing engineers or technicians, with responsibility for priorities, coaching, performance reviews and hiring • Led projects end to end, coordinating with internal teams and external customers, owning scope, schedule, stakeholders and status • Experience with SCADA systems (BMS and EPMS) • Ability to read and interpret data center construction documents: single-line diagrams, floor plans, rack elevations and panel schedules • Daily use of AI tools (Claude, ChatGPT or similar) to extract, structure and validate data; built prompts and automations • Strong data skills: advanced Excel and Power Query, SQL, and structured formats such as CSV and JSON • Plain communication and confidence leading customer working sessions and explaining technical findings to non-technical audiences • Ability to work through difficult problems to resolution independently • Preferred: experience with a DCIM, DCFM or CMMS platform (Nlyte, Sunbird, Hyperview, MCIM or similar) • Preferred: Python or PowerShell scripting and REST APIs • Preferred: direct support of colocation customers, including reporting and billing data • Preferred: ITIL or PMP certification

🏖️ Benefits

• Paid time off • Paid holidays • 401(k) • Full coverage medical, dental and vision • Bonus as part of the compensation package