Business Process Consultant, Expert Services – ServiceNow Finance, Procurement & Legal Solutions

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🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Serve as a functional and process expert on ServiceNow Expert Services customer implementation and delivery teams • Consult with customers to transition business requirements into configuration requirements for ServiceNow Finance & Supply Chain and Legal Contract Operations solutions • Act as process expert for Finance, Source-to-Pay, Legal Operations, and/or Contracting departments • Define, re-engineer, improve, and perform gap analysis on current- and future-state processes during customer workshops • Lead customers in using standard ServiceNow capabilities and best practices focused on configuration rather than customization • Lead customer design workshops focused on ServiceNow Platform and Solution functionality • Support key customer process owners and SMEs in gathering business requirements • Guide customers in completing business requirement workbooks and other required documentation • Draft persona-based and functionality-focused user stories, acceptance criteria, testing strategies, and knowledge-transfer materials • Own the user-story workflow lifecycle from draft to completion • Advocate for customer needs throughout engagements • Support internal unit testing with Technical Resources • Drive customer unit and user-acceptance testing requirements • Lead engagement project teams focused on successful customer outcomes • Prepare customer-facing process deliverables • Manage multiple complex projects and initiatives • Promote continuous improvement in delivery and engagement materials • Support sales activities when required • Train and mentor ServiceNow delivery team and partner ecosystem members upon request

🎯 Requirements

• At least 8+ years of consulting experience for complex, global organizations in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting operations/technology departments • Demonstrated ability to influence and consult in Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting organizations • Proven experience defining and deploying future-state processes and identifying people, process and technology solutions • Strong understanding of systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, and Oracle Procurement Cloud • Experience with ServiceNow Finance & Supply Chain Solutions preferred • Current ServiceNow Certified System Administrator (CSA) certification required • ServiceNow Certified Application Developer (CAD) certification required • ServiceNow Supplier Lifecycle Operations, Sourcing & Procurement Operations, Accounts Payable Operations, and/or Legal Service Delivery accreditations preferred • Solid experience converting business requirements to configuration requirements by authoring user stories supporting Agile Development • Excellent written and verbal communication, presentation, and facilitation skills • Proficiency in Visio, Word, and PowerPoint • Experience providing Knowledge-Centered Service / Support using technologies • Experience analyzing and recommending Finance, Supply Chain, Source-to-Pay, Legal, and/or Contracting strategies • Strong interpersonal skills and customer-centric attitude • Ability to deal with cultural diversity • Proven team player and team builder

🏖️ Benefits

• Flexible or remote work persona • Up to 50% travel annually, driven by customer needs and internal meetings • Equal opportunity employment • Reasonable accommodation support during the application process

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