Forward Deployed Solution Engineer – Applied AI

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $161.3k - $274.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI • Work side-by-side with customers in the field to adapt, deploy, and iterate in live environments • Codify reusable assets, including libraries, prompts, and scaffolds • Share feedback with platform and product teams to shape developer experience • Deliver production-ready solutions in agile, end-to-end sprints • Engineer APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components • Integrate with legacy systems, navigate ambiguity, and ship safely at speed • Build scaffolds, SDKs, and documentation to scale success across customers • Inform product strategy through field-tested insights and extensible code • Lead implementations from zero to one with architects, product managers, and customer teams

🎯 Requirements

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 5+ years of software engineering experience • 2+ years building systems in customer-facing or embedded roles • Proven ability to design and implement AI-native software in production environments • Backend strength in Python, Node.js, or Java • Frontend strength in React or Angular • Experience with REST or GraphQL APIs • Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management • Skilled in debugging distributed systems, tuning for latency, and implementing monitoring • Ability to contribute to shared SDKs and tools • Product sensibility around user value, MVP iteration, and long-term scale • Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code • Able to travel up to 30% to embed onsite and deliver where it matters • Preferred: Experience integrating AI into SaaS platforms like ServiceNow or Salesforce • Preferred: Track record of production deployments in secure, regulated enterprise environments • Preferred: Contributions to developer-experience tooling, frameworks, or reusable AI scaffolds

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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