Lead Client Director – Strategic Healthcare, Payer

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🌽 Illinois, Minnesota – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote

💵 $173.3k - $225k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own and nurture C-suite relationships across multiple business lines • Serve as the single point of accountability for enterprise-wide, multi-year transformation initiatives • Lead development and execution of long-term, multi-year transformation agendas aligned with client priorities • Identify and address customer challenges through industry expertise and strategic account planning • Drive top-line growth through value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion • Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients • Lead and coordinate cross-functional teams of Account Executives, Solution Consultants, Product, and Customer Experience Groups • Link customer outcomes to business and financial impact to demonstrate value realization • Advise clients on transformational opportunities and measurable business results

🎯 Requirements

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 10+ years’ experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers • Proven experience managing executive-level client relationships in complex enterprise environments • Strong background in consulting or strategic advisory roles • Deep industry-specific experience in Healthcare Payers and Providers • Ability to translate customer challenges into actionable strategies • Excellent leadership and cross-functional team coordination skills • Strong track record of driving significant business growth through value-based engagement

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs

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