Partner Portfolio Excellence Lead

Job not on LinkedIn

🔥 23 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $148.9k - $260.6k / year

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own day-to-day execution of the AMS partner portfolio and co-sell motion, aligning strategic partners to qualified customer and account opportunities • Build and maintain an integrated view of partner-influenced pipeline, allocations, committed capacity, utilization, delivery demand, and portfolio risks • Identify partner-suitable opportunities, clarify partner value, and mobilize internal and partner stakeholders • Coordinate with GPC and geo partner sales teams on enablement, capability signals, and ecosystem readiness • Apply global commercial governance and account planning frameworks to AMS opportunities and partner relationships • Lead AMS partner business reviews and translate portfolio data into decisions, actions, owners, and follow-through • Provide AMS demand signals to Global Partner Portfolio Management for capacity and investment allocation • Validate partner capacity, readiness, utilization, spend, forecast, onboarding status, and reporting accuracy • Coordinate with Partner Delivery leadership on delivery capability, quality history, staffing readiness, and governance requirements before partner handoff • Remove commercial and operational blockers to partner co-sell execution and escalate material issues • Ensure portfolio decisions consider customer benefit, delivery fit, capability, and return on investment • Support joint account planning, partner opportunity reviews, pipeline inspections, and executive sponsorship for priority pursuits • Maintain portfolio documentation, decision logs, action tracking, and executive reporting • Improve portfolio segmentation, opportunity routing, co-sell processes, analytics, and partner business review effectiveness

🎯 Requirements

• Demonstrated experience in partner portfolio management, co-sell execution, services sales operations, partner strategy, commercial operations, or a related role in a technology or SaaS environment • Experience working with account teams and partners to develop, qualify, advance, and govern partner-attached opportunities • Strong commercial and financial acumen, including pipeline management, investment allocation, capacity planning, forecasting, utilization, and return-on-investment analysis • Proven ability to synthesize portfolio data into clear recommendations, trade-offs, and executive decisions • Experience leading partner business reviews, account planning cadences, pipeline inspections, and cross-functional action tracking • Ability to coordinate across sales, delivery, operations, finance, customer success, GPC, and partner stakeholders in a matrixed environment • Strong understanding of the handoff between co-sell execution, contracting, capacity confirmation, delivery readiness, and post-sale governance • Excellent stakeholder management, communication, facilitation, and problem-solving skills • Demonstrated operational rigor, including maintaining accurate forecasts, portfolio records, decision logs, and follow-through on commitments • Knowledge of, or ability to rapidly develop proficiency in, ServiceNow’s platform, products, customer lifecycle, and partner ecosystem • Ability to operate across multiple AMS markets, balance competing priorities, and make progress through ambiguity • 6-8 years of relevant experience in partner management, sales operations, portfolio management, services strategy, or a related commercial role • Experience with partner investment, capacity commitment, co-sell, or services funding models • Experience working with global systems integrators or other strategic technology and services partners • Familiarity with enterprise SaaS, professional services, customer success, adoption, and value realization motions • Experience building or scaling a partner pipeline, allocation, and portfolio performance management process • Advanced proficiency with CRM, pipeline analytics, forecasting, dashboarding, and executive reporting tools • Relevant certifications or formal training in finance, sales operations, partner management, program management, or analytics

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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