Principal Customer Success Executive

🔥 21 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own the post-sale customer relationship for strategically important Impact accounts • Increase customer satisfaction and drive retention through Impact delivery • Advise C-suite and executive-level customer stakeholders on ServiceNow offerings • Lead high-complexity transformations for the largest and most strategic customers • Ensure ServiceNow Customer Excellence roles align with governance frameworks, customer objectives, and organizational priorities • Oversee Impact value management and demonstrate strategic oversight • Identify professional services pipeline opportunities through product capability roadmapping, value blueprints, and adoption analysis • Provide pre-sales support for funnel opportunities as requested • Partner with Impact team members to create executive-ready customer narratives • Shape customer organizational strategy through emerging trends, best practices, delivery alignment, and industry thought leadership • Standardize delivery methodologies and ensure governance and quality standards • Establish relationships with ServiceNow leaders and advocate for product evolution based on customer insights • Mentor Customer Success resources on transformation best practices • Identify risks and prevent customer or revenue churn • Work with Sales Teams on product adoption and customer retention plans • Guide internal project/program governance and help customers establish governance models • Help customers identify missed contractual SLAs and take necessary action • Improve overall customer satisfaction and satisfaction of customers’ internal users

🎯 Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving • Significant experience collaborating with senior IT and business leaders and translating corporate strategy/objectives into applied ServiceNow technology • PMP preferred • Project management experience required • Minimum 15+ years in client-facing roles focused on account management, consulting, or transformation leadership • Executive-level leadership experience and a proven track record influencing senior stakeholders and driving strategic outcomes strongly preferred • Experience delivering consulting services in one or more of: IT Strategy and Planning; IT Operations and Management; Human Resources; Security Operations; Customer Service Management; IT Processes; IT Governance; IT Portfolio, Program and Project Management; IT Project Delivery (SDLC) • Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership • Ability to independently leverage AI to optimize workflows, tailor customer solutions, and inform strategic decisions • Ability to articulate AI system design, ethical implications, and platform use cases clearly and guide responsible, value-driven AI adoption

🏖️ Benefits

• Flexible or remote work persona • Remote work option • Reasonable accommodation support during the application process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume