Technical Enablement Manager

🔥 18 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $126.8k - $221.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Design, scale, and maintain secure, pre-configured seeded environments and customizable testing instances • Support Pre-Sales demos, Post-Sales Delivery Assurance validations, and Partner hands-on labs • Train Solution Consultants and technical field teams on demo delivery, value-based storytelling, and objection handling • Bridge Product Development and Engineering with field teams by translating needs into requirements • Develop technical playbooks, architectural lab guides, and Proof of Value methodologies • Build proof-of-knowledge evaluations, including live demo scoring and hands-on lab validations • Deliver train-the-trainer sessions for internal and external partners • Write, update, and maintain lab guides, architecture playbooks, and video modules • Automate environment deployments and maintain reliable test instances • Coach engineers on demonstrating real-world solution value

🎯 Requirements

• Direct, hands-on experience as a Solution Engineer, Pre-Sales Consultant, or Systems Engineer • Experience delivering live customer demos, running technical POVs, and navigating complex technical evaluations • Strong foundation across enterprise cybersecurity domains, including asset management, CTEM, threat detection, and cloud security • Broad systems administration knowledge, including virtualization and cloud infrastructure • Experience building or scripting demo/lab environments using Terraform, Ansible, or cloud-native templates • Ability to engage and enable Pre-Sales Solution Consultants, Post-Sales Delivery Assurance Engineers, and external Partner Architects • Track record coaching technical professionals on presentation skills, demo craftsmanship, and practical execution • Familiarity with Articulate Rise, Camtasia, LMS platforms, and lab/environment management tools

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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