Senior Customer Solutions Representative

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🔥 52 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

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ServiceRocket

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

📋 Description

• Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems • Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration • Develop strategic problem/solution roadmaps that address current and long-term customer needs • Generate leads, manage pipeline, update forecasts, and develop and execute account plans • Perform prospecting activities such as cold calling and networking • Close opportunities to achieve sales targets • Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives • Co-sell with partners by jointly creating services and software solutions that address customer needs • Follow up with customers regularly to ensure needs are being met and to identify opportunities • Maintain CRM and account plans for customers and prospects (HubSpot and NetSuite) • Coordinate internal and external resources — including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal — to improve customers' experience • Host product demonstrations, webinars, and other online events to educate customers and prospects • Illustrate the value of ServiceRocket's products and services to create growth opportunities • Stay current with ServiceRocket's offerings and industry trends

🎯 Requirements

• 3–5 years of experience in an account management or sales role • Proven track record of meeting or exceeding targets • MEDPICC discipline and ability to qualify, progress, and forecast opportunities with clear evidence • Experience managing commercial conversations with multiple stakeholders — champions, economic buyers, procurement, and executive sponsors • Deep knowledge of Atlassian's product suite and strong understanding of the enterprise software landscape • Advanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder management • Proven ability to work autonomously and grow a book of business • Strong communication skills and executive presence — you Talk Straight and build trust quickly • Experience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferred • Bachelor's degree in a relevant field

🏖️ Benefits

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. • Stock options: you have the opportunity to participate in the ownership of the company. • Health insurance: we support you and your family–your well-being matters. • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. • Career pathways program: you can grow horizontally, vertically, or any way you want. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.