Senior Director, Data Science and Analytics

🔥 0 minutes ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $319.6k - $479.4k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own the data science and applied AI roadmap for G&A, including agentic systems, forecasting, lead scoring, and decision-support • Build agents and AI workflows that predict and act to improve throughput, reliability, and unit economics • Lead, hire, and develop a data science and analytics team • Set standards for technical rigor, evaluation, and production quality • Partner with operations and product leadership to identify high-leverage problems and translate them into decisions and shipped AI capabilities • Oversee the finance analytics team supporting accounting, FP&A, and pricing • Collaborate with data engineering, machine learning engineering, and platform teams on infrastructure, data quality, orchestration, tooling, and guardrails • Communicate findings and recommendations to executive stakeholders • Champion an AI- and agent-first way of working, including hands-on technical leadership and agentic system development

🎯 Requirements

• 8+ years in data science or applied AI/ML • 5+ years leading and growing teams • Strong background managing analytics teams • Track record influencing internal operational decisions using ML systems such as forecasts and lead scores • Strong foundation in statistics and machine learning • Depth in LLMs, agentic systems, orchestration, tool use, MCP, retrieval, and evaluation practices • Proven analytics expertise driving decisions through deep analysis • Fluency in SQL and Python • Familiarity with modern data and AI stacks, including cloud warehouses, dbt, and LLM/agent deployment pipelines • Ability to partner with non-technical executives and translate ambiguous business problems into tractable work • Comfort operating in a fast-moving, data-rich environment with operational and cost consequences • B2B SaaS, marketplace, logistics, or field-operations background is nice to have

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly recognition and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity