Senior Manager, AI Engineering – Agent OS Platform

🕒 May 8

🇺🇸 United States – Remote

💵 $223.6k - $299.1k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Lead the team through architecture, implementation, production launch, and fast iteration. • Stay hands-on: review designs and code, inspect traces, debug production behavior, evaluate prototypes, and help engineers make pragmatic tradeoffs. • Translate Agent OS strategy into concrete platform slices that ship quickly without creating one-off agent implementations. • Define platform contracts for role shells, capabilities, tools, actions, approvals, context, memory, evidence, and evaluation. • Drive evaluation as part of everyday engineering: scenario design, regression suites, trace review, simulation, production monitoring, quality gates, and rollout criteria. • Hire, coach, and retain strong engineers who can build fast, reason deeply, and operate responsibly in a fast-moving AI environment.

🎯 Requirements

• 8+ years of software engineering experience, including 4+ years leading engineering teams or major technical initiatives in a product or platform organization. • Strong technical background as a builder. • Recent hands-on technical leadership: you have personally reviewed design docs, read implementation details, inspected production traces/logs, or debugged system behavior in the last 6–12 months. • Experience shipping AI, ML, data, platform, infrastructure, workflow, automation, or developer-platform systems in production. • Practical understanding of modern LLM application architecture: model gateways, prompt/context assembly, retrieval, tool calling, structured outputs, memory, agent workflows, and human approval patterns. • Strong instincts for production agent safety: typed tools, scoped permissions, business invariants, precondition checks, approval thresholds, reversible actions, idempotency, audit trails, and rollback. • Production-minded approach to evaluation: scenario design, behavioral evals, regression suites, trace review, simulation, offline/online metrics, and monitoring for non-deterministic systems. • Strong engineering judgment across APIs, distributed systems, event-driven systems, data platforms, observability, reliability, security, and multi-tenant SaaS constraints. • Strong data and context instincts: SQL, unstructured data, vector search, metadata, provenance, source authority, freshness, and privacy boundaries. • Ability to turn ambiguous strategy into sequenced roadmaps, measurable outcomes, and clear ownership. • Clear communication with engineers, product leaders, architects, security partners, and executives. • Low-ego coaching style.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program. • Leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA. • 401k match. • Telehealth options including memberships to One Medical. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance. • Legal advisory services. • Financial planning tools.