Senior Product Specialist, Convex

🔥 0 minutes ago

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $86.6k - $139k / year

⏰ Full Time

🟠 Senior

🪄 Product Specialist

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Manage the long-term success of Convex enterprise and strategic accounts, including franchise systems and select multi-location enterprise customers • Develop strong working relationships with corporate contacts • Coach and train corporate staff, franchise owners, and end users on product best practices and workflows • Collaborate with customers and product managers to manage product enhancement requests • Act as a subject matter expert on custom product features • Manage initiatives to increase product adoption, customer satisfaction, and evangelism • Analyze user engagement data and identify actionable insights; report KPIs regularly • Gather intelligence on customer product usage and determine which features and services are most or least valuable • Build and present business reviews and provide recommendations reinforcing ServiceTitan's value • Act as an escalation point for customer support tickets • Update account and contact records for strategic accounts • Identify improvements to the customer experience, product, and processes • Assist with onboarding new ServiceTitan customers as needed

🎯 Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success • Self-starter able to thrive in an entrepreneurial, fast-paced environment • Demonstrated capacity to lead, motivate, and work well with others • Exceptional account management and project management skills • Strict attention to detail • Ability to learn new software programs and identify opportunities to use their full potential • Ability to think several steps ahead of clients and proactively address roadblocks, risks, and issues • Demonstrated problem-solving ability, including overcoming challenges and ambiguity with creative solutions • Team player with strong communication and organizational skills • Ability to adapt to changing circumstances • Willingness to travel less than 15% nationwide

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training and other programs and events • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid coverage options and 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Equity • Variable commission plan