Technical Support Specialist – Telecom

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Act as the first point of contact for customers through phone, chat, email, and screen-sharing sessions • Become a ServiceTitan product expert • Develop creative solutions and workflows aligned with customer needs • Prevent and de-escalate customer escalations • Leverage Salesforce Support Console, internal chatbot, support tools, and resources • Conduct in-depth testing to resolve cases efficiently • Provide comprehensive technical solutions directly to ServiceTitan customers • Resolve customer issues with high quality and speed

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience in technical support • Experience in technical support or equivalent experience • Strong critical thinking and troubleshooting abilities • Excellent people skills; empathetic, patient, confident, good-humored, and able to interact with diverse personality types • Ability to thrive in a feedback-oriented, rapidly changing environment • Ability to master complex software • Customer-centric mindset and desire to learn • Creative, out-of-the-box solutioning skills • Ability to translate complex technical issues into tangible solutions • Ability to prioritize, multitask, and perform effectively under pressure • Strong written and verbal communication • Team-player orientation • Intelligent, self-motivated, quick-thinking, and fast-learning • Home/Commercial Service Industry knowledge is a plus • Basic understanding of SIP, RTP, and call flow analysis preferred • Understanding of SMS routing, SMPP, delivery receipts (DLRs), and carrier filtering • Brand Registration process knowledge preferred • For Zone 1 compensation: candidate located in CA, CT, DC, MD, MA, NJ, NY, VA, or WA • For Zone 2 compensation: candidate located in another US location

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision • 100% employer-paid medical, dental, and vision options • 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity