Help Desk Support Specialist, Tier 1

Job not on LinkedIn

🔥 15 hours ago

🌵 Arizona, New Mexico, +2 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $16 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Resolve software and hardware issues using logical problem-solving and documented procedures • Support Microsoft Office, VPN, Active Directory, client-specific applications, laptops, desktops, printers, and VoIP telephony • Support multiple clients across different ticketing systems • Quickly and accurately gather customer information • Escalate unresolved tickets to the appropriate team • Assign urgency and impact to tickets according to client requirements within the ITIL framework • Help clinicians with Electronic Health Record usability • Deliver an outstanding customer experience with clear communication, patience, and empathy • Work independently while collaborating with the team • Help cover phones during breaks and lunches

🎯 Requirements

• Live in New Mexico, Arizona, Oklahoma, or Texas • Weeknight and/or weekend availability is required • High school diploma or GED, or equivalent experience • Customer service experience • Working knowledge of PC operations and comfort switching between applications • Excellent verbal and written communication skills • Ability to multitask across multiple systems • Strong problem-solving skills • Willingness to receive feedback and apply it in real time • Adaptability in a changing environment • Flexibility with scheduling to meet business needs • CompTIA A+ certification is nice to have • Knowledge of medical terminology is nice to have • Experience working in an EHR is nice to have

🏖️ Benefits

• Fully remote work • Training on the job • A supportive environment for applicants of all ages and backgrounds