Sales Engineer, Solutions

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SESTEK

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

SESTEK is a conversational automation company that helps organizations improve customer experiences and operational efficiency. The company provides AI-powered solutions such as text-to-speech, speech recognition, natural language processing, and voice biometrics. These technologies are utilized in various applications, including virtual agents, customer authentication, interaction analytics, and automated quality management. SESTEK focuses on delivering scalable, omnichannel solutions for industries like banking, e-commerce, and contact centers, ensuring compliance with industry regulations and enhancing workforce management.

📋 Description

• Partner with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to understand customer needs and support the sales process • Conduct product demonstrations and technical presentations for Conversational Analytics and Conversational Automation solutions • Lead customer discovery sessions and translate business requirements into technical solutions • Design solutions that address customer pain points and requirements • Scope, lead, and manage Proofs of Concept (POCs) with customers and internal teams • Develop Statements of Work (SOWs) and other solution-related documentation • Participate in solution delivery as the voice of the customer • Communicate customer requirements and feedback to central teams • Liaise between customers and central Solution and Professional Services teams • Support on-site solution and Professional Services delivery • Build relationships with technical stakeholders and business leaders • Ensure proposed solutions address technical requirements and business objectives

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Electronics, or a related field is preferred • Experience in sales engineering, solutions consulting, or product management within customer service automation, contact center technology, Conversational AI, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, or related technologies • Hands-on technical skills • Strong interpersonal abilities • Excellent written and verbal communication skills • Strong attention to detail, analytical thinking, and problem-solving capabilities • Strong customer focus and ability to build trusted relationships with technical and business stakeholders • Ability to participate in technical discussions with IT teams while understanding and addressing business stakeholder requirements • Ability to manage multiple priorities and deliver high-quality work within deadlines • Based in the USA • Willing to travel up to 25% of the time • Excellent written and verbal communication skills in English

🏖️ Benefits

• All-inclusive organizational culture • Diversity and inclusion • Equal consideration regardless of race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, or genetic characteristics