Manager, Clinician Experience – Onboarding and Scheduling

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Sevaro

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $39M Series B - SEVARO on 2025-09

Healthcare • Artificial Intelligence • SaaS

Sevaro is a virtual neurology care company that combines an AI-powered platform (Synapse AI) with 24/7 tele-neurology clinical services. It provides rapid-response telestroke care, virtual neuro-intensive care, neurohospitalist rounding, remote EEG interpretation, neuro-rehabilitation and virtual ambulatory clinics, plus analytics and data integration to support clinical workflows. Sevaro partners with hospitals and health systems to improve access to specialty neurology, shorten response times, reduce transfers, and support care across the acute-to-outpatient patient journey.

📋 Description

• Serve as the dedicated point of contact for physicians and advanced practice providers from contract signing through their first scheduled shift • Introduce clinicians to Sevaro's culture, expectations, communication standards, and on-shift experience • Track onboarding progress, follow up on outstanding requirements, identify delays, and coordinate resolutions • Train clinicians on Synapse, clinical shift workflows, and site-specific stroke and consultation processes • Confirm understanding of workflows, escalation procedures, documentation requirements, and hospital-specific expectations • Coordinate system access, login testing, and final readiness checks • Develop and maintain training guides, workflow documents, and quick-reference materials • Support credentialing and licensing applications, documentation, progress tracking, and communications • Liaise among clinicians, credentialing, licensing, IT, operations, quality, hospital relations, hospitals, and clients • Escalate urgent concerns and follow through to resolution • Manage scheduling for 80+ physicians nationwide based on contracts, credentials, availability, hospital approvals, and shift volume • Monitor missing or uncovered shifts, coordinate coverage, and make emergency scheduling changes • Communicate schedules, changes, open shifts, and coverage needs to physicians • Review scheduling patterns and volume to support coverage across hospital sites • Establish and monitor KPIs for onboarding completion, scheduling readiness, physician satisfaction, and shift coverage • Work toward completing physician onboarding within seven days after credentials and system access are issued • Analyze data, develop action plans, improve workflows, and report progress, risks, needs, and outcomes to leadership

🎯 Requirements

• Previous leadership or management experience, preferably within healthcare operations, physician relations, staffing, scheduling, onboarding, or a related field • Demonstrated ability to lead processes, manage competing priorities, and hold team members and stakeholders accountable • Experience managing complex schedules, staffing needs, or operational workflows • Strong interpersonal and communication skills, with the ability to build and maintain positive physician relationships • Strong organizational, time-management, and project-management skills • Sound judgment and problem-solving skills, with the ability to manage conflict and resolve urgent issues • Experience working across departments and coordinating with multiple stakeholders • Ability to review data, identify trends, and make informed operational decisions • Strong attention to detail and commitment to maintaining accurate records • Proficiency in Microsoft Office and scheduling, communication, or workflow management systems • Ability to work independently in a remote environment and respond to urgent scheduling needs when necessary • Ability to adapt to changing healthcare operations, staffing needs, and organizational priorities • Authorization to work in the United States

🏖️ Benefits

• Medical, dental, and vision insurance • Short-term disability coverage • PTO and company-paid holidays • Fully remote work environment • Open to travel • Wellness perks • Technology equipment provided • Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide • Collaborative, mission-driven culture focused on patient outcomes and operational excellence • 100% fully remote opportunity • Competitive compensation