Forward Deployed Engineer – Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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SewerAI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏗️ Construction

📦 Logistics

🤖 Artificial Intelligence

Construction • Logistics • Artificial Intelligence

SewerAI is a VC-funded early-stage startup that provides a cloud platform purpose-built for managing sewer data using AI technology. They enable utilities, engineers, and contractors to identify issues rapidly for sewer collection systems, offering products like PIONEER, AutoCode, Sewer3D, and QAI. These tools enhance the visualization, accuracy, and efficiency of maintenance planning for underground infrastructure. SewerAI aims to streamline sewer inspections and facilitate collaboration among engineers, city planners, and maintenance crews, ensuring accurate defect identification and efficient maintenance planning. Their AI technology not only saves time and costs but also extends the life of underground infrastructure, making it a vital partner for utilities and construction contractors.

📋 Description

• Lead the Forward Deployed Engineering team as a player-coach • Own customer relationships from kickoff through go-live and handoff to Customer Success • Lead technical discovery with utility IT, GIS, operations teams and field crews • Explain technical tradeoffs to non-technical stakeholders • Manage expectations, timelines and scope; provide alternatives when needed • Own escalations on at-risk accounts through resolution • Run kickoffs, workshops and go-live sessions • Write status updates for leadership, Sales and customers • Personally handle difficult integrations, migrations and escalations • Design and review integrations with CMMS, GIS and inspection platforms • Own data migrations end to end, including extraction, mapping, transformation, validation and reconciliation • Build internal tooling such as scripts, ETL jobs, validation checks and deployment templates • Manage day-to-day team operations, including 1:1s, onboarding, performance reviews, project assignments and capacity planning • Run FDE standups and prioritize work across the live customer portfolio • Partner with Sales and Solutions Engineering on scoping and technical feasibility • Bring recurring integration needs and implementation friction to Product and Engineering • Mentor the team in technical work and customer communication

🎯 Requirements

• 5+ years as a Forward Deployed Engineer or in a similar hands-on, customer-facing technical role, such as Professional Services, Solutions, Implementation or Field Engineering • 2+ years managing people or leading a technical team • Strong technical foundation; ability to read code, query data and find bugs • Experience shipping customer integrations and migrations involving APIs, enterprise systems and legacy data • Excellent customer communication and relationship-building abilities • Experience working with non-technical customers and adapting communication accordingly • Ability to communicate scope limitations and timelines while maintaining customer relationships • Desire to remain hands-on and personally handle difficult technical problems • Strong scope management, including clear timelines, early risk identification and honest status updates • Comfort with startup pace, unclear ownership and creating processes • Scripting in Python, JavaScript or Bash • Strong SQL and relational database fundamentals • ETL workflows and large-scale data migrations • REST APIs, JSON, webhooks and system integrations • AWS: S3, Lambda and IAM • Troubleshooting across databases, APIs, files and UI • Day-to-day use of AI coding tools • NASSCO standards (PACP/MACP/LACP) and sewer inspection data are good to have • GIS and spatial data, including ArcGIS and ArcGIS REST services, are good to have • Familiarity with CMMS and asset management systems is good to have • Familiarity with inspection platforms WinCan and ITpipes is good to have • Workflow orchestration, integration platforms, media and large-file ingestion, SFTP, municipal utility/public sector/infrastructure customers, and building delivery playbooks are good to have • Legally authorized to work in the United States • Must answer whether employer sponsorship for an employment visa will be required

🏖️ Benefits

• Equity • Medical insurance • Dental insurance • Vision insurance • Basic life insurance • 401(k) • Unlimited PTO • Approximately 10% travel for customer kickoffs, workshops, go-lives and team offsites