Patient Liaison

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Shady Grove Fertility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🧘 Wellness

Consulting • Healthcare • Wellness

Shady Grove Fertility is a network of reproductive medicine clinics that provides comprehensive fertility care and family-building services. The organization offers treatments including in vitro fertilization (IVF), intrauterine insemination (IUI), frozen embryo transfer (FET), egg freezing, donor gamete and embryo services, gestational carrier/surrogacy support, preimplantation genetic testing, and oncofertility services. Shady Grove emphasizes personalized, relationship-based care, accepts major insurance and financing options, operates dozens of locations across the U. S. , and supports LGBTQ+ and single-parent family building through specialized programs such as shared-risk IVF and patient education and support resources.

📋 Description

• Generate increased new patient appointments through telephone prospective-customer consultations and closing new business • Use a soft-sell and empathetic approach to convert prospective customers into satisfied customers • Respond to questions and explain the features and benefits of choosing US Fertility • Coordinate with USF offices and supervisors for seamless transitions to medical diagnosis and treatment • Prepare and report inside-sales metrics • Recommend process improvements and ways to increase sales to the leadership team • Maintain an accurate customer database containing relevant program information and prospective-customer progress • Document unusual circumstances and conversations in the database • Follow up with all prospective customers

🎯 Requirements

• Bachelor’s degree preferred • Five years customer service experience with at least two-three years inside sales experience • Competency in active listening and relationship building • Ability to communicate with empathy, accurately, and concisely • Ability to build deep personal connections with callers who may be very emotional about family-building challenges • Excellent interpersonal and telephone skills • Bilingual would be plus • Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams, and execute timely and accurate follow-through • Working knowledge of healthcare services/fertility is a plus • Monday through Friday availability, with schedule varying as needed between 8:00 AM and 6:00 PM Eastern Time

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs