Lead Customer Service Representative

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $425M Post-IPO Equity on 2021-07

Healthcare Insurance • SaaS • Wellness

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Handling escalated member concerns while also providing Help Desk support • Researching, responding, and providing a resolution to member inquiries • Provide support for the customer service team through the manning and operation of the Help Desk • Serving as a resource and assisting the team of Customer Service Representatives with questions related to escalated or technical issues • Partnering with the Customer Service Manager to identify training opportunities • Identifying trends in escalations and preparing data used to identify root cause analysis

🎯 Requirements

• GED or High School diploma supplemented by technical medical knowledge • Minimum of 2 years previous call center or customer service experience • Ability to work effectively with all levels of management • Possessing analytic skills and a technical acumen • Computer competencies should include word processing, spreadsheet, and database management • Excellent verbal and written communication skills

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development