Senior Care Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Guide members through the caregiver search journey through relationship building and exceptional communication • Work closely with the Enrollment Team to ensure seamless handoffs • Provide ongoing support after caregiver hire to maintain relationships and ensure satisfaction • Document accurate and complete notes of family and caregiver interactions in CareLinx’s EHR system • Collaborate professionally with CareLinx and Sharecare teams • Communicate with clients and colleagues via phone, email, and text • Stay current on industry trends and learn about new business development opportunities • Represent CareLinx positively to clients and colleagues • Take ownership of administrative and high-level tasks • Identify and articulate trends affecting member experience during caregiver recruitment • De-escalate unhappy members and provide a positive experience • Present process improvement suggestions • Shadow new team members and participate in pilot programs and special projects • Promote positive team culture and support teammates • Meet and exceed CareLinx performance goals and serve as a role model

🎯 Requirements

• High school diploma or equivalent is required • Some college-level coursework is preferred • Minimum of six months experience as a successful Care Advisor or Enrollment Specialist • Previous healthcare experience, preferred • Effective time management skills • Experience working with Microsoft Office Suite • Self-motivated and goal/metrics driven • Ability to problem solve independently and assist with escalations as needed • Superior organization and multitasking capabilities • Comfortable working in a remote environment with a high degree of autonomy • Professional, confident, outgoing demeanor • Excellent verbal and written communication skills • Exceptional attention to detail • Ability to maintain strict confidentiality and exercise good judgment • Leadership skills to support the team and provide valuable input • Willingness to go the “extra mile” • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• Comfortable working from home • Remote work environment • Equal employment opportunity protections