Team Lead Care Advisor

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sharecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $425M Post-IPO Equity on 2021-07

Healthcare • Consulting • Marketing

Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.

📋 Description

• Use reporting and analytics daily to drive team SLA goals • Act as peer coach and quality champion • Assist with call audits, remedial training, and reverse shadowing • Perform monthly member surveys • Investigate and resolve member, caregiver, and health plan escalations • Track and articulate trends affecting the member experience • Present process improvement suggestions strategically • Contribute to weekly team meetings and positive team culture • Serve as an on-demand resource to teammates through multiple communication channels • Provide coverage when needed • Collaborate professionally with CareLinx team members and internal teams • Perform additional duties as assigned

🎯 Requirements

• Experience working with Microsoft Office/Google Suite • High school diploma or equivalent, required • At least one year of experience in a call center environment or a minimum of 2 years’ experience in a customer service environment • Internal candidates must have at least 6 months as a successful Care Advisor • Ability to deescalate unhappy members and provide a positive experience • Ability to identify, track and articulate trends that affect the member experience • Exemplary prioritization and time management skills • Self-motivated; can problem solve independently • Superior organization and multitasking capabilities • Comfortable working autonomously and remotely • Professional, confident, outgoing demeanor • Excellent verbal and written communication skills • Exceptional attention to detail • Ability to maintain strict confidentiality, and exercise good judgment • Possess leadership skills to help lead the team and provide valuable input • Willingness to go the “extra mile” • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• Comfortable working from home • Remote work arrangement • Equal Opportunity Employer protections