Bilingual Patient Help Center Specialist

Job not on LinkedIn

🔥 39 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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Shared Practices Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🏥 Healthcare

📚 Education

🤝 B2B

Healthcare • Education • B2B

Shared Practices Group is a dentist-founded, dentist-owned Dental Support Organization (DSO) that specializes in full-arch implant dentistry. SPG operates approximately 50 practices nationwide with 350+ staff and emphasizes transforming patient lives through denture and implant care, claiming 50k+ smiles transformed and high patient satisfaction. The company provides strong practice management support while preserving clinical autonomy, offers in-house labs at each practice, a formal training program (SPG-U), and a weekly industry podcast. SPG markets a partner/ownership model for dentists (earned equity, zero debt), a four-day work week, and centralized operational and educational resources to scale full-arch implant services across its network.

📋 Description

• Ensure each patient has a positive experience with the company • Be friendly, professional, and engaging in every conversation • Communicate the value of dental services to potential patients • Receive inbound calls and make outbound follow-up and confirmation calls • Convert 75% or more of new-patient calls to in-person consultations • Overcome objections and rejection with confidence and care • Accurately schedule new patients in the practice management software • Track requested statistics and review performance with the Team Lead • Maintain daily communication with the Team Lead and team members • Participate in team meetings and training sessions • Promote teamwork and collaboration with peers • Offer help when needed and ask for support when challenges arise • Take initiative to grow skills and contribute to team goals • Perform other duties as assigned

🎯 Requirements

• Bilingual in English and Spanish • 1 year of call center experience (Required) • 2 years of customer service experience (Preferred) • Dental terminology knowledge is a plus, but not required • US work authorization (Required) • Reliable high-speed internet with minimum upload speed of 25/10 Mbps (Required) • Strong people skills and passion for conversation • Excellent communication and active listening skills • Confident and persuasive, able to sell the value of a free consultation • Comfortable handling inbound and outbound calls • Self-motivated and able to work independently • Tech-savvy and able to learn new systems quickly • Able to multitask in a fast-paced environment with strong organization skills • Dedicated, quiet workspace • High school diploma (Required) • Second language is a plus, but not required

🏖️ Benefits

• Training provided • Computer and headset provided • Competitive pay with monthly bonus opportunities • Medical, dental, and vision insurance • Company-paid life insurance • 401(k) retirement plan • Short-term disability and additional optional benefits • Paid vacation and sick leave • Paid holidays • Flexible working evenings or weekends as desired

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