ServiceNow Technical Consultant

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Install and configure ServiceNow integration functionality for provider and consumer environments • Set up vendor catalog items, mappings, and data transformations • Configure remote tasks for bi-directional synchronization • Apply and maintain the customer onboarding playbook and associated workflows • Validate UAT scenarios and baseline functionality • Support customer testers with instructions and workflow guidance • Troubleshoot UAT issues and triage with internal teams • Ensure UAT environment readiness and confirm acceptance criteria • Build and update test plans and test suites • Support regression testing during upgrades • Reduce manual test effort through automation coverage • Act as a ServiceNow SME on deployed Technology Provider Service Management functionality • Execute onboarding playbooks and associated workflows • Guide customers through testing, scenario validation, and workflow navigation

🎯 Requirements

• 3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments • Hands-on ServiceNow experience with playbooks, integrations, process mapping, workflows, and catalog configuration • Experience supporting UAT, troubleshooting issues, and working with customers • Strong skills with Automated Test Framework (ATF) and test automation • Excellent communication and problem-solving abilities • Ability to simplify and communicate complex problems to stakeholders across functions and levels • Comprehensive understanding of the IT lifecycle • Ability to understand customer needs and provide tailored solutions • Deep technical knowledge and proficiency in multiple technology areas • Preferred: ServiceNow certifications (CSA, CIS-ITSM, Micro-Certification-Integration Hub, etc.) • Preferred: Experience implementing, customizing, and supporting ServiceNow modules and features such as Integration Hub, Flow Designer, and cross-instance integrations • Preferred: Consulting or customer-facing experience deploying complex multi-platform solutions

🏖️ Benefits

• Continuous professional growth and leadership opportunities • Health, wellness, and financial benefits • World-class facilities and technology for office or home use • Medical, vision, and dental benefits • 401K • Flexible spending