Customer Success Manager

Job not on LinkedIn

🕒 October 5

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shibumi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Shibumi is an enterprise software platform for strategy execution and program/portfolio management that enables organizations to govern, track, and optimize AI and strategic initiatives at scale. Its SaaS solution provides a single source of truth and real-time visibility into investments, initiative lifecycles, dependencies, KPIs and stakeholder reporting. Shibumi targets enterprise customers (EPMOs, AI leaders, transformation offices, private equity portfolios) and offers capabilities for Strategic Portfolio Management, Integrated IT Portfolio Analysis, Program & Portfolio Management, post‑merger integration, RPA program management, ESG solutions, and AI-driven insights (Agentic AI, AI Analyze) to improve investment governance and deliver transformation outcomes.

📋 Description

• Act as a trusted advisor to customers by understanding business objectives and aligning them with product capabilities • Develop and execute customer success plans to drive adoption, satisfaction, and long-term retention • Analyze customer data and provide insights that drive engagement and success • Conduct regular business reviews to showcase value and identify new opportunities • Collaborate with Sales, Product, and Support teams to address customer needs and advocate for product enhancements • Support expansion opportunities by promoting platform usage and adoption • Proactively manage risks and address customer concerns swiftly and effectively • Use AI tools daily to analyze account health and adoption data, prepare for client conversations, and resolve support requests faster • Verify AI output using sound judgment and protect client data • Identify opportunities to apply AI within Enablement & Support processes, including knowledge base content, ticket triage, and solution health assessments • Share effective AI practices with the broader team • Deliver Power User Training and support client delivery of end-user training • Provide new release and feature training and support client adoption of new features

🎯 Requirements

• 2-3 years of experience in management consulting • Strong ability to solve complex business problems • Passion for customer success and building long-term relationships • Passion for technology and curiosity to explore, learn, and adapt to emerging trends and innovations • Strong analytical skills with the ability to interpret customer data and drive actionable insights • Hands-on demonstrated experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to improve productivity and quality of work, with specific examples • Good judgment about when AI output needs review • Understanding of confidentiality and data privacy considerations when using AI with client information • Excellent communication and presentation skills, with the ability to influence stakeholders at all levels • Highly organized and detail-oriented, with the ability to manage multiple customer accounts effectively • Experience in SaaS, B2B technology, or business transformation is a plus

🏖️ Benefits

• Growth opportunities in a fast-growing SaaS environment • Collaborative, innovative, and customer-focused team culture • Hybrid/Remote work options • Focus on work-life balance

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