Director of Patient Engagement – Refills, Inbound Pharmacy Team

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Shields Health Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

Shields Health Solutions is a company that specializes in providing integrated specialty pharmacy solutions. They focus on eliminating disruptions in patient care by offering a comprehensive model that bridges the gap between patients and the specialty medications they need. Shields Health Solutions partners with healthcare providers and drug manufacturers to optimize the impact of specialty pharmacy services. Their approach leverages a clinical model, expert care teams, and a proprietary technology platform to improve patient access to specialty drugs, while reducing the overall cost of care. Shields Health Solutions aims to enhance patient experiences and health outcomes through their innovative solutions in specialty pharmacy integration.

📋 Description

• Oversee daily operations related to Specialty Pharmacy refill management and inbound pharmacy call operations • Develop and implement scalable operational strategies that enhance service delivery, productivity, and patient support outcomes • Lead and facilitate strategic discussions with regional and senior leadership teams to identify challenges, develop solutions, and drive continuous operational improvements • Monitor and manage budgets, ensuring operational performance targets are met while maintaining a patient-centered approach • Drive continuous process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team • Leverage technology solutions (CRM platforms, automated refill systems, data analytics, and other technology that will drive efficiency and scalability) • Provide visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs • Oversee and prioritize work across multiple sites with responsibility for 75+ employees • Build, inspire, and develop a highly performing, engaged team by providing clear direction, motivation, and professional growth opportunities • Ensure consistent adoption of best practices across all EC operations, driving alignment with Shields Health Solutions' mission and values

🎯 Requirements

• Bachelor’s degree in business administration, healthcare administration, or a related field required • 7+ years of leadership experience in healthcare operations and/or pharmacy operations, with a track record of driving efficiency and performance • 5+ years of experience leading large-scale operations teams (70+ team members) highly preferred, with a demonstrated ability to build and develop high-performing teams • Proven experience collaborating with healthcare professionals, including physicians, nurses, and clinical staff, in hospital and/or provider settings (highly preferred) • Expertise in process development, process mapping, and process improvement, with a strong focus on optimizing pharmacy operations and enhancing patient outcomes • Self-directed and highly capable of managing complex operations with limited direct oversight, while driving strategic initiatives • Experience in specialty pharmacy operations is highly preferred, with a strong understanding of specialty refill management, prior authorization workflows, benefits investigations, and patient financial assistance

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities