Solutions Architect – MarTech, CRM Platforms

🔥 5 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $165k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

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Shift Paradigm

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Debt financing on 2023-01

Consulting • Marketing • Artificial Intelligence

Shift Paradigm is a digital growth consultancy and experience design agency that helps businesses connect external audiences and optimize internal operations. They provide digital product design and engineering, CX and UX strategy, MarTech and revenue operations (CRM, CDP, data orchestration), email and campaign marketing (segmentation, personalization, SMS/in-app), and operationalize AI through integrations and custom development. The firm serves clients across healthcare and med tech, manufacturing, financial services, B2B SaaS, technology, and restaurant & hospitality, positioning itself as a tech-enabled, AI-infused partner focused on driving measurable growth.

📋 Description

• Architect enterprise customer experience solutions spanning marketing technology and CRM, with Adobe Experience Cloud as a key platform • Design end-to-end customer data and process flows across CRM and Adobe Experience Cloud • Translate client business goals into scalable, secure architectures spanning content management, personalization, analytics, customer data, and CRM sales and service processes • Evaluate and recommend platforms or tools based on client needs across a multi-vendor landscape • Lead cross-functional teams through cloud migration, composable architecture adoption, CRM process redesign, and platform consolidation • Design integration architecture using APIs, iPaaS such as MuleSoft, and event-driven patterns • Connect CRM, MarTech, DAM, and analytics platforms • Guide integration of Adobe Assets and Dynamic Media and CRM content/asset workflows into modern authoring and delivery experiences • Serve as technical advisor on multi-million-dollar digital transformation engagements • Partner with client stakeholders, delivery teams, and Adobe and Salesforce or equivalent account teams • Establish and promote architectural best practices, reusable patterns, and governance standards • Mentor engineers and consultants on multi-platform architecture and implementation patterns

🎯 Requirements

• 8+ years of experience designing and delivering enterprise-scale customer experience platforms spanning marketing technology and CRM ecosystems • Deep, hands-on architecture expertise with Adobe Experience Cloud, including AEM as a Cloud Service, Edge Delivery Services, Adobe Experience Platform, Customer Journey Analytics, Adobe Target, Real-Time CDP, Launch/Web SDK, Assets & Dynamic Media • Hands-on architecture experience with Salesforce, such as Sales Cloud, Service Cloud, Marketing Cloud/Account Engagement, or a comparable CRM platform • Experience designing integration architectures connecting CRM, MarTech, and data platforms, including APIs, iPaaS such as MuleSoft, and event-driven architecture • Ability to evaluate and recommend appropriate platforms or tools across a multi-vendor marketing and CRM technology landscape based on client needs • Experience leading complex, multi-platform implementations for large, enterprise, or Fortune 500 organizations • Ability to translate business requirements into technical architecture and communicate architectural decisions to technical and executive stakeholders • Experience leading cross-functional teams through cloud migration, modernization, CRM process design, and composable architecture initiatives • Excellent communication, presentation, and client-facing consulting skills • Current US or Canada work authorization • US candidates must comply with the employer’s E-Verify and Form I-9 authorization process • No relocation assistance is offered • Bonus: Salesforce certifications and Adobe product certifications • Bonus: Experience with Marketo or other marketing automation platforms • Bonus: Experience with MuleSoft or other integration/iPaaS platforms • Bonus: Experience with additional CRM or MarTech platforms such as Microsoft Dynamics or HubSpot • Bonus: Consulting or systems integrator experience supporting multiple concurrent client engagements • Bonus: Familiarity with composable/MACH architecture principles • Bonus: Experience contributing to Adobe or Salesforce partner communities, thought leadership, or solution accelerators

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Short-term disability (STD) • Long-term disability (LTD) • Life insurance/AD&D • Flexible Paid Time Off • Various other ancillary benefits and perks • Accessibility accommodations during all aspects of the selection process