Implementation Project Manager – WMS, TMS

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $95k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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ShipHawk

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

🛍️ eCommerce

💰 Debt Financing on 2021-11

Logistics • Consulting • eCommerce

ShipHawk is a company that specializes in providing advanced warehouse management systems (WMS) and shipping software solutions. They offer a range of features including receive, putaway, and cross-docking, pick optimization, cycle counting, and integrations with major ERP systems like NetSuite, Acumatica, Infor, Microsoft Dynamics, Sage, and SAP. ShipHawk's solutions aim to optimize packing and shipping processes for eCommerce, enabling businesses to achieve shipping rate optimization and shipping data analytics. Their robust APIs and integrations help automate fulfillment processes, improve inventory accuracy, and increase the efficiency of warehouse operations. ShipHawk's software is designed to scale with businesses, providing tools that are typically accessible only to large companies, and helping them turn shipping into a strategic advantage.

📋 Description

• Own and manage multiple concurrent WMS and TMS implementation projects from kickoff through successful go-live • Develop and maintain detailed project plans, timelines, milestones, and deliverables • Proactively manage dependencies, identify risks, and remove roadblocks • Ensure implementations are delivered on time, within scope, and aligned with customer expectations • Serve as the primary point of contact for customers throughout implementation • Lead kickoff meetings, status updates, and project discussions • Provide proactive communication on project progress, timelines, risks, and deliverables • Set expectations and build trusted relationships with customer stakeholders • Identify and escalate challenges early • Maintain project documentation, task tracking, and status reports • Coordinate internal and external stakeholders and drive accountability • Develop contingency plans and balance competing priorities across multiple projects • Collaborate with Implementation Engineers, Product, and internal teams • Perform or coordinate system configuration, data setup, integrations, testing, and validation • Develop understanding of ShipHawk's WMS and TMS solutions and customer operations • Help troubleshoot implementation challenges by coordinating technical resources • Ensure customer readiness for go-live • Improve implementation processes, documentation, and customer experiences • Share best practices and lessons learned • Contribute to scalable implementation methodologies

🎯 Requirements

• 3+ years of experience in SaaS implementation, technical project management, or customer-facing software delivery • Proven experience managing multiple complex customer implementation projects simultaneously • Strong project management skills, including planning, prioritization, risk management, and stakeholder coordination • Excellent written and verbal communication skills, with confidence leading customer-facing meetings • Ability to collaborate effectively with technical and nontechnical stakeholders • Strong organizational skills and attention to detail, with a track record of meeting deadlines and driving projects to completion • Comfortable working with technical concepts, software configurations, data workflows, and integrations • Self-starter mentality with a high level of accountability, initiative, and ownership • Ability to adapt quickly, solve problems independently, and thrive in a fast-paced, deadline-driven environment • Experience implementing Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP platforms, or other supply chain technology preferred • Understanding of warehouse operations, order fulfillment, inventory management, shipping, or logistics workflows preferred • Experience with APIs, EDI, system integrations, or data migration processes preferred • Familiarity with Asana, Jira, Monday.com, or similar project management platforms preferred • Experience in a high-growth B2B SaaS environment preferred • PMP, CSM, or other relevant project management certifications preferred

🏖️ Benefits

• Collaborative team environment • Opportunity to make a direct impact on warehouse and shipping operations • Opportunity to solve meaningful operational challenges • Equal opportunity workplace • Reasonable accommodations throughout the hiring process and employment