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Senior Manager, Client Strategy – Non-RTW/Accessories

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

infoinfo

💵 $135k - $150k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

Where this job comes from

Posted on ShopMy's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of ShopMy

ShopMy

51 - 200 employees

📣 Marketing

🛍️ eCommerce

☁️ SaaS

Marketing • eCommerce • SaaS

ShopMy is a leading platform for creators to monetize their influence through product promotion on social media. It provides a simplified shopping experience for audiences via personalized digital storefronts. With features like enhanced affiliate linking and brand partnerships, creators can build lucrative relationships with over 47,000 brands. For brands, ShopMy offers access to an expansive network of elite creators, enabling streamlined interaction and performance tracking. The platform is designed to unlock growth opportunities and redefine creator-brand collaborations in the digital space.

📋 Description

• Build trusted-advisor relationships with brand executives across the non-RTW/accessories sector • Partner with Sales to understand business goals, expectations, and upselling opportunities for incoming clients • Drive brand retention and identify expansion opportunities through product adoption, subscription growth, and data-backed recommendations • Persuade brand stakeholders to increase investment in creator and affiliate marketing strategies • Identify and solve day-to-day issues across multiple accounts • Deliver timely, accurate, and professional account support • Escalate product feedback as the voice of the customer to inform product roadmap and priorities • Elevate client conversations to identify opportunities to drive partner value • Identify and implement AI-driven workflows and contribute to AI adoption across Client Strategy • Coach and develop teammates

🎯 Requirements

• 6+ years of experience in account management • Experience working with large non-ready-to-wear accounts, including accessories, shoes, intimates, and swimwear • Demonstrated experience managing enterprise or highly complex brand relationships • Proven track record driving retention, expansion, upsell, and long-term account growth across strategic customer accounts • Experience engaging executive stakeholders and influencing decision-making • Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment • Strong analytical instincts and ability to turn performance data into strategic insight • Exceptional communication and executive presence • Ability to thrive in a fast-paced, high-growth environment • Bachelor's degree required • Familiarity with affiliate marketing platforms and performance marketing • Experience in SaaS Customer Success, startup environments, or the creator economy is a bonus • NYC preferred • Must complete employment authorization verification through E-Verify upon hire

🏖️ Benefits

• Equity in ShopMy; all roles receive equity • Employee ShopMy page to monetize personal influence • 401(k) with 3% employer contribution, fully vested • Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage • Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents • Flexible PTO, including birthday off • 13 company holidays • 14 weeks of paid parental leave • Remote-first culture with an NYC HQ • Workplace and wellness stipends for wellness, home office needs, and Wellhub membership • 100% employer-paid disability and life insurance • Health Care FSA/HSA • Annual company offsite • Quarterly team co-locations

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