Customer Service Representative, Member Care

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Handle inbound calls and chats from members about Benefit Amount, plan benefits, and obtaining money back through lower-cost care • Resolve member issues and complaints with empathy, accuracy, and a positive attitude • Build rapport by listening carefully and meeting members where they are • Follow established policies and standard operating procedures • Maintain detailed, accurate records • Support process improvements as the member base and product evolve • Take on expanded responsibilities across claims or member escalations as the role develops • Contribute feedback and ideas to shape team operations

🎯 Requirements

• High school diploma or equivalent required; bachelor's degree preferred • Strong customer service background • People-first communication skills, including clear written and phone communication • Detail-oriented problem-solving skills • Ability to adapt and remain resilient in a fast-moving environment • Availability for one of the specified shifts • Attendance required for the full 4-week training period, 9:30 AM–6:00 PM ET • Reliable, stable high-speed internet connection • Private, quiet, distraction-free workspace suitable for confidential member calls • Ability to give full, uninterrupted attention to member calls and chats during scheduled shifts and training • Bilingual English and Spanish preferred • Healthcare, insurance, or claims processing experience preferred • Familiarity with ticketing or chat support tools preferred

🏖️ Benefits

• Annual bonus opportunity • Equity package • Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents • Choice of an HSA-eligible plan or a $0 deductible plan • Dental and vision with 100% of your premium covered, and 80% covered for your dependents • 401(k) retirement plan • Paid time off • Company holidays • Paid parental leave • $50 a month toward internet • $50 a month toward phone • Paid training for 4 weeks • Opportunity to make an impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.